Verzendbeleid


Shipping Origin

All orders are prepared in Korea and then shipped to the Krescend fulfillment center in Wrocław, Poland. After final inspection and packaging, the order is dispatched to the customer.

Shipping Estimation

16-22 business days, depending on shipping country

Order Preparation Timeline

Due to the nature of K-pop product sourcing, preparation follows the stages below:

For pre-order items:  processing begins only after the official release date.

  • Product preparation in Korea & 1st quality inspection: 5 business days
  • International shipping Korea → Europe:  8 business days
  • Packing & 2nd quality inspection in Europe: 1 business day

Total estimated preparation time: approx. 14 business days

For pre-order items:  processing begins only after the official release date.

    • Order verification: 1 business day
    • Product preparation in Korea & 1st quality inspection: 5 business days
    • International shipping Korea → Europe:  8 business days
    • Packing & 2nd quality inspection in Europe: 1 business day

    Total estimated preparation time: approx. 15 business days

    *** Order preparation time may be extended if the product does not pass our quality inspection.

    Estimated Shipping Time (After EU Custom)

    Once the package is shipped from our Poland warehouse, the estimated delivery time is:

    1-7 business days

    • Poland, Czechia, Germany, Slovakia: 1–2 business days
    • Austria, Belgium, France, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Slovenia, Croatia, Estonia, Italy, Romania, Sweden, Bulgaria, Finland, Ireland, Spain : 2–5 business days
    • Portugal, Greece: 5–7 business days

    These times are based on business days and may vary depending on the local courier or regional conditions.

    Tracking Information

    A tracking number will be sent to your email once the order is dispatched from Poland. Tracking information may take 1–2 business days to update after shipment.

    Packaging

    All products go through an inspection process in Korea and again in our Poland warehouse before final packaging. Items such as albums and photocards are packed securely using protective materials to ensure safe delivery.

    Customs & Duties

    Since all orders are shipped from within the European Union (Poland) to EU destinations, no additional customs duties are charged to customers. This also applies to Custom Order items, as they are imported by Krescend before being delivered within the EU.

    Shipping Delay Policy

    Shipping delay claims must be submitted within 4 days after the expected delivery date. Claims submitted after 4 days cannot be processed due to courier policies.

    Delays caused by events beyond our reasonable control, including but not limited to weather conditions, customs procedures, strikes, acts of public authorities, or issues attributable to carriers or local courier services, are not eligible for compensation.

    Unclaimed Parcel Policy

    If the parcel is not collected and is returned to us, Krescend reserves the right to deduct the return shipping cost from the refund amount. If re-shipment is requested, a new shipping fee must be paid before the order can be dispatched again.

    Details are outlined in our Refund Policy.