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PRE-ORDER BENEFIT
What is POB?
POB means “Pre-Order Benefit” for purchase within pre-order period.
Most POBs are exclusive random photocards.
- Usually, 1 POB is included per album (1:1 album purchase)
- If you order a full set album, we provide different members without duplicates
- Each store offers different photos
- POB images may be revealed late or shown as blurred previews
- Quality may vary by store
- POB orders may be delayed because the benefits are produced separately
Krescend always includes the official POBs listed for each product.
FACECALL
What is Facecall Event?
A Video Call Event gives selected fans a chance to speak with an artist through a video call.
The call is usually held through KakaoTalk, but some stores use their own apps, such as MUUVE LINC. Please always check the official event notice.
- Only the person who applied may participate.
- A valid photo ID is required.
- Events may be individual, unit, group, or fan-sign style.
- Lucky Draw prizes linked to the event are given directly to the winner.
- Winners must check and confirm their own result after the announcement.
Krescend covers events from more than 20 official stores, including lesser-known stores that may have lower competition. We have even had customers win with just one album.
Winning is never guaranteed, but choosing the right event may give you a better chance.
SET | CHOOSE | RANDOM
What is SET | CHOOSE | RANDOM products?
These labels explain how the album version is selected.
- SET: Includes all versions in the set. Set products are already discounted, with a lower price per album.
- CHOOSE: You can select the album version you want.
- RANDOM: You will receive one random version. You may leave your preferred version when ordering, and we will do our best to send it when available.
LIMITED EDITION & STOCKS
What is Limited Edition & Limited Stocks?
“Limited Edition” means a special version produced in limited quantities. “Limited Stock” means all store has received only a limited allocation from the supplier.
These products often sell out quickly and may cost more than regular editions. Some items may be restocked later, but many sell out before the pre-order period ends. If they are not restocked, price may increase significantly.
At Krescend, limited products are usually most affordable during our Early Bird sale.
We do not increase our profit margin simply because an item is limited.
POB ONLY
What is POB ONLY option?
The POB ONLY option lets you enter a fan event while receiving only the event benefits, such as POBs or Lucky Draw gifts, without the album.
It is a helpful choice if you already own the album or want to purchase more entries to improve your chance of winning. By shipping only the benefits, we also help you save on shipping costs.
COMBINE SHIPPING
What is Combine Shipping?
"Combine Shipping" lets you group multiple orders into one shipment after paying the shipping fee once.
Orders placed before the items arrive at our warehouse in Poland can be combined, up to a total weight of 10 kg. This option helps you save on shipping costs.
Please note that your package will be shipped based on the latest estimated arrival date among the combined orders.
Veelgestelde vragen
13. Kan ik mijn bestelling annuleren?
Ja, als het artikel nog niet is verzonden.
Na verzending zijn alleen gedeeltelijke terugbetalingen mogelijk (minus verzend- en verpakkingskosten).
2. Hoe lang duurt het voordat ik mijn bestelling ontvang?
Totaal bereidingstijd: ongeveer 8 werkdagen
- Orderverificatie: 1 dag
- Productvoorbereiding in Korea: 2 dagen
- Korea → Polen internationale verzending: 4 dagen
- Inspectie in magazijn Polen: 1 dag
Na verzending vanuit Polen duurt de uiteindelijke levering:
- Polen: 2–3 werkdagen
- NL/BE/LU/FR: 3–4 werkdagen
- ES: 4–5 werkdagen
- IT/PT: 5–6 werkdagen
3. Moet ik douanekosten betalen?
Nr.
Alle leveringen binnen de EU worden vanuit Polen verzonden, dus er worden geen extra douane- of invoerrechten in rekening gebracht.
4. Hoe kan ik mijn bestelling volgen?
Zodra uw pakket ons magazijn in Polen verlaat, ontvangt u een e-mail met uw InPost-trackingnummer.
Het bijwerken van de tracking kan 1–2 werkdagen duren.
5. Mijn bestelling is vertraagd. Wat moet ik doen?
Als uw bestelling niet binnen 4 dagen na de geschatte leverdatum is aangekomen,
neem dan contact met ons op.
Aanspraken op vertraging die na 4 dagen worden ingediend, kunnen vanwege het beleid van de koerier niet worden verwerkt.
6. My order has wrong item. What should I do?
You can keep the wrong item.
- If your order is partially wrong,
***100% REFUND ON MISSING ITEM*** - If your order is fully wrong,
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
7. My order item is missing. What should I do?
- If your order is partially missing,
***100% REFUND ON MISSING ITEM*** - If your order is fully missing,
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
8. My order is damaged. What should I do?
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
This requirement follows the policies of the manufacturer, supplier, courier, and insurance provider.
Damage is assessed according to the manufacturer’s standards. Minor scratches, small dents, wrinkles, or slight packaging damage are generally not considered defects.
This policy follows the requirements of the manufacturer, supplier, courier, and insurance provider.
10. Mijn artikel heeft een kleine kras of een drukfout. Kan ik een terugbetaling krijgen?
Nr.
Kleine imperfecties (vlekken, deuken, krassen, gekreukte verpakking) voldoen aan de wereldwijde kwaliteitsnormen van de fabrikant en worden niet als defecten beschouwd.
8. Ik heb het verkeerde adres ingevuld. Wat gebeurt er nu?
Als de bestelling nog niet is verzonden, kunnen we het adres aanpassen.
Als het pakket al is verzonden:
- Weigering van levering of een verkeerd adres kan resulteren in alleen een gedeeltelijke terugbetaling, nadat het artikel is geretourneerd en geïnspecteerd.
- Verzendkosten en verpakking zijn niet-restitueerbaar.
11. Biedt u ruilingen aan?
Nee.
We bieden onder geen enkele omstandigheid omruilingen aan, alleen terugbetalingen volgens het beleid.
12. Mijn product mist een extraatje (photocard, bonusitem). Wat moet ik doen?
Ontbrekende onderdelen van verzegelde producten worden beschouwd als fouten van de fabrikant, en Krescend kan geen compensatie bieden.
7. Hoe vraag ik een retour aan?
De kosten voor retourzending zijn voor rekening van de klant, tenzij het probleem een verkeerde levering of ernstige schade betreft.
14. I entered the wrong information for fan event apply. What happens now?
Krescend can provide limited support only.
Krescend will communication to event organizer however usually they do not accept exception.
1. Waar verzendt Krescend vandaan?
Alle producten worden ingekocht en klaargemaakt in Korea, en vervolgens verzonden naar het Krescend distributiecentrum in Wrocław, Polen.
Na inspectie en verpakking wordt uw bestelling naar uw bestemming binnen de EU verzonden.
16. I am curious about fan event announcement. Can i get help?
Yes.
Please request us with order number after announcement. We will try to track it for you.
