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PRE-ORDER BENEFIT
What is POB?
POB means “Pre-Order Benefit” for purchase within pre-order period.
Most POBs are exclusive random photocards.
- Usually, 1 POB is included per album (1:1 album purchase)
- If you order a full set album, we provide different members without duplicates
- Each store offers different photos
- POB images may be revealed late or shown as blurred previews
- Quality may vary by store
- POB orders may be delayed because the benefits are produced separately
Krescend always includes the official POBs listed for each product.
FACECALL
What is Facecall Event?
A Video Call Event gives selected fans a chance to speak with an artist through a video call.
The call is usually held through KakaoTalk, but some stores use their own apps, such as MUUVE LINC. Please always check the official event notice.
- Only the person who applied may participate.
- A valid photo ID is required.
- Events may be individual, unit, group, or fan-sign style.
- Lucky Draw prizes linked to the event are given directly to the winner.
- Winners must check and confirm their own result after the announcement.
Krescend covers events from more than 20 official stores, including lesser-known stores that may have lower competition. We have even had customers win with just one album.
Winning is never guaranteed, but choosing the right event may give you a better chance.
SET | CHOOSE | RANDOM
What is SET | CHOOSE | RANDOM products?
These labels explain how the album version is selected.
- SET: Includes all versions in the set. Set products are already discounted, with a lower price per album.
- CHOOSE: You can select the album version you want.
- RANDOM: You will receive one random version. You may leave your preferred version when ordering, and we will do our best to send it when available.
LIMITED EDITION & STOCKS
What is Limited Edition & Limited Stocks?
“Limited Edition” means a special version produced in limited quantities. “Limited Stock” means all store has received only a limited allocation from the supplier.
These products often sell out quickly and may cost more than regular editions. Some items may be restocked later, but many sell out before the pre-order period ends. If they are not restocked, price may increase significantly.
At Krescend, limited products are usually most affordable during our Early Bird sale.
We do not increase our profit margin simply because an item is limited.
POB ONLY
What is POB ONLY option?
The POB ONLY option lets you enter a fan event while receiving only the event benefits, such as POBs or Lucky Draw gifts, without the album.
It is a helpful choice if you already own the album or want to purchase more entries to improve your chance of winning. By shipping only the benefits, we also help you save on shipping costs.
COMBINE SHIPPING
What is Combine Shipping?
"Combine Shipping" lets you group multiple orders into one shipment after paying the shipping fee once.
Orders placed before the items arrive at our warehouse in Poland can be combined, up to a total weight of 10 kg. This option helps you save on shipping costs.
Please note that your package will be shipped based on the latest estimated arrival date among the combined orders.
Häufig gestellte Fragen
13. Kann ich meine Bestellung stornieren?
Ja, wenn der Artikel noch nicht versandt wurde.
Nach dem Versand sind nur teilweise Rückerstattungen (abzüglich Versand- und Verpackungskosten) möglich.
2. Wie lange dauert es, bis ich meine Bestellung erhalte?
Gesamte Vorbereitungszeit: ca. 8 Werktage
- Bestellprüfung: 1 Tag
- Produktvorbereitung in Korea: 2 Tage
- Internationaler Versand Korea → Polen: 4 Tage
- Inspektion im Lager Polen: 1 Tag
Nach dem Versand aus Polen beträgt die endgültige Lieferzeit:
- Polen: 2–3 Werktage
- NL/BE/LU/FR: 3–4 Werktage
- ES: 4–5 Werktage
- IT/PT: 5–6 Werktage
3. Muss ich Zollgebühren bezahlen?
Nr.
Alle Lieferungen innerhalb der EU werden aus Polen versandt, daher fallen keine zusätzlichen Zollgebühren oder Abgaben an.
4. Wie kann ich meine Bestellung verfolgen?
Sobald Ihr Paket unser Lager in Polen verlässt, erhalten Sie eine E-Mail mit Ihrer InPost-Sendungsnummer.
Die Sendungsverfolgung kann 1–2 Werktage zur Aktualisierung benötigen.
5. Meine Bestellung ist verspätet. Was soll ich tun?
Wenn Ihre Bestellung nicht innerhalb von 4 Tagen nach dem voraussichtlichen Lieferdatum eingetroffen ist,
kontaktieren Sie uns bitte.
Verspätungsansprüche, die nach 4 Tagen eingereicht werden, können aufgrund der Richtlinien des Kuriers nicht bearbeitet werden.
6. My order has wrong item. What should I do?
You can keep the wrong item.
- If your order is partially wrong,
***100% REFUND ON MISSING ITEM*** - If your order is fully wrong,
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
7. My order item is missing. What should I do?
- If your order is partially missing,
***100% REFUND ON MISSING ITEM*** - If your order is fully missing,
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
8. My order is damaged. What should I do?
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
This requirement follows the policies of the manufacturer, supplier, courier, and insurance provider.
Damage is assessed according to the manufacturer’s standards. Minor scratches, small dents, wrinkles, or slight packaging damage are generally not considered defects.
This policy follows the requirements of the manufacturer, supplier, courier, and insurance provider.
10. Mein Artikel hat einen kleinen Kratzer oder einen Druckfehler. Kann ich eine Rückerstattung erhalten?
Nr.
Kleinere Mängel (Flecken, Dellen, Kratzer, zerknitterte Verpackung) entsprechen den globalen Qualitätsstandards des Herstellers und gelten nicht als Defekte.
8. Ich habe die falsche Adresse eingegeben. Was passiert jetzt?
Wenn die Bestellung noch nicht versandt wurde, können wir die Adresse aktualisieren.
Wenn das Paket bereits versandt wurde:
- Eine Annahmeverweigerung oder falsche Adresse kann nur zu einer teilweisen Rückerstattung führen, nachdem der Artikel zurückgesendet und geprüft wurde.
- Versandkosten und Verpackung sind nicht erstattungsfähig.
11. Bieten Sie Umtauschmöglichkeiten an?
Nr.
Wir bieten unter keinen Umständen Umtausch an, nur Rückerstattungen gemäß der Richtlinie.
12. In meinem Produkt fehlt ein Beilageartikel (Photocard, Bonusartikel). Was soll ich tun?
Fehlende Komponenten bei versiegelten Produkten gelten als Herstellermängel, und Krescend kann keine Entschädigung leisten.
7. Wie fordere ich eine Rücksendung an?
Die Rücksendekosten trägt der Kunde, es sei denn, es liegt eine Falschlieferung oder ein erheblicher Schaden vor.
14. I entered the wrong information for fan event apply. What happens now?
Krescend can provide limited support only.
Krescend will communication to event organizer however usually they do not accept exception.
1. Von wo versendet Krescend?
Alle Produkte werden in Korea bezogen und vorbereitet, dann an das Krescend Versandzentrum in Wrocław, Polen, geliefert.
Nach der Prüfung und Verpackung wird Ihre Bestellung an Ihr EU-Ziel versandt.
16. I am curious about fan event announcement. Can i get help?
Yes.
Please request us with order number after announcement. We will try to track it for you.
