At Krescend, we value your satisfaction and trust. We operate our refund and return policy based on fair and transparent standards. We provide clear guidance on all products, and under all circumstances, we do not offer exchanges, only refunds are available.

Please note:

This Refund and Return Policy applies to regular products only.
“Custom Order” items follow a separate policy and are excluded from the terms below. Here is Custom Order Policy

Return Address : 1p. Quickwork, Generała Władysława Sikorskiego 26,  53-659, Wrocław, Poland

1. Full Refund Eligibility

A full refund, including shipping fees, is possible under the following conditions:

• You request a cancellation due to a change of mind before the product is shipped.
  

• The product is damaged during delivery, clearly misdelivered, or has a major defect (unboxing video required).
  

• In the event that an item becomes unavailable or cannot be fulfilled due to stock issues before shipment.

Unboxing Video Requirement:

• To request a refund or claim for damage, missing items, or misdelivery,
  an unboxing video must be recorded continuously from the moment the shipping box is opened in its sealed condition until the product and all components are fully shown.

  Videos recorded after the package, product seal, or protective wrapping has already been opened will not be accepted as valid evidence.
  Claims without a valid unboxing video will be rejected.

2. Partial Refund Eligibility (excluding shipping and packaging fees)

The following cases are eligible for a partial refund, excluding the original “Krescend packaging” and the original shipping cost. Return shipping costs for refund are borne by the customer:

• Change of mind within 14 days of receiving the item and the order will be partially refunded based on the condition of the returned product.
  

• Returns due to incorrect recipient information (name, address, etc.), refusal to accept the delivery, or other customer-related reasons.
  

• If re-delivery is requested, but the shipping fee is not paid within 48 hours of receiving the payment link, the order will be partially refunded based on the condition of the returned product.

Partially refunded based on the condition of the returned product:

• • If the product is undamaged and all components are intact, a partial refund will be issued (excluding the original shipping and packaging costs).
    

  • If the product is damaged or missing components and deemed unsellable, no refund or claim will be accepted.

The Original packaging and Shipping cost: 

• Krescend packaging : €15
• Shipping :
  • Poland: €4 ≈ 17 zł
  • Netherlands, Belgium, Luxembourg, France: €9
  • Spain, Italy, Portugal: €10

Refunds are processed after Krescend receives the returned product and completes a quality inspection.

3. Non-refundable Cases

The following cases are not eligible for any refund, and no exchanges will be provided under any circumstances:

• Non-refundable products : One-time items such as newspapers, magazines, etc.

• Items that have been unsealed or are missing components.
  

• When no unboxing video is provided.
  

• When a full refund is requested despite missing components.
  

• Returns due to address errors or refusal to accept, and shipping fee is not paid within 48 hours of receiving the payment link.

• Free gifts, random bonuses, or any missing included items.
  

• Minor defects as per manufacturer standards (e.g., smudged print, wrinkled packaging, small scratches).
  

4. Refund Process

Refunds are only processed after Krescend receives the returned item and completes a quality inspection. If any damage or missing components are confirmed, the refund may be denied. 

5. Shipping Fee Guide

• Shipping :
  • Poland: €4 ≈ 17 zł
  • Netherlands, Belgium, Luxembourg, France: €9
  • Spain, Italy, Portugal: €10
    
    
• Round Trip Shipping : 
  • Poland: €4 ≈ 17 zł
  • Netherlands, Belgium, Luxembourg, France: €9
  • Spain, Italy, Portugal: €10

• For orders returned to us due to not collecting the package: Round trip shipping fee will be charged for refund or re-delivery.
• For returns or cancellations due to change of mind: Round-trip shipping fees are the customer's responsibility.
• For misdelivery, damage, or major defects: Return shipping is borne by the customer, after inspection same amount of store credit is offered.
• In case of re-delivery requests, the shipping payment must be completed within 48 hours of receiving the payment link. Otherwise, the order may be partially refunded or not refunded at all, depending on the product condition(This does not apply to unclaimed orders.)
  

6. Delivery Delay Notice

All products are shipped based on the estimated delivery date provided at the time of order. If no delay-related inquiry is received within 4 days after the estimated date, the order is excluded from eligibility for claims regarding delay compensation, refunds, or re-shipment.

7. Krescend Exclusive Packaging Notice

Krescend Packaging (special wrapping, goods boxes, gifts, etc.) is non-refundable under all circumstances.

While shown as €0 at checkout, the packaging has a service value of €15.
If a refund is issued, this €15 fee is deducted from the refundable amount and cannot be returned.

8. Manufacturer’s Quality Disclaimer

Matters related to print quality, minor production irregularities, or missing components are subject to the manufacturer’s quality standards, and Krescend does not provide compensation for these issues.

Final Note

Krescend is not responsible for issues caused by customer mistakes (e.g., address errors, refusal of receipt, incorrect option selection). All policies are considered agreed upon at the time of order, and are subject to change without prior notice.

By placing an order, the customer confirms their agreement to all policies displayed on the Krescend website, including the Refund and Return Policy, which are considered accepted at the time of purchase.

Shipping Origin

All orders are prepared in Korea and then shipped to the Krescend fulfillment center in Wrocław, Poland. After final inspection and packaging, the order is dispatched to the customer.

Shipping Estimation

10-14 business days, depending on shipping country

Order Preparation Timeline

Due to the nature of K-pop product sourcing, preparation follows the stages below:

• Order verification: 1 business day
• Product preparation in Korea: 2 business days
• International shipping Korea → Poland: approx. 4 business days
• Additional inspection in Poland: 1 business day

Total estimated preparation time: approx. 8 business days

*** For pre-order items, processing begins only after the official release date.

Estimated Shipping Time (After EU Custom)

Once the package is shipped from our Poland warehouse, the estimated delivery time is:

• Poland: 2–3 business days
• Netherlands, Belgium, Luxembourg, France: 3–4 business days
• Spain: 4–5 business days
• Italy, Portugal: 5–6 business days

These times are based on business days and may vary depending on the local courier or regional conditions.

Tracking Information

A tracking number will be sent to your email once the order is dispatched from Poland. Tracking information may take 1–2 business days to update after shipment.

Packaging

All products go through an inspection process in Korea and again in our Poland warehouse before final packaging. Items such as albums and photocards are packed securely using protective materials to ensure safe delivery.

Customs & Duties

Since all orders are shipped from within the European Union (Poland) to EU destinations, no additional customs duties are charged to customers. This also applies to Custom Order items, as they are imported by Krescend before being delivered within the EU.

Shipping Delay Policy

Shipping delay claims must be submitted within 4 days after the expected delivery date. Claims submitted after 4 days cannot be processed due to courier policies.

Delays caused by events beyond our reasonable control, including but not limited to weather conditions, customs procedures, strikes, acts of public authorities, or issues attributable to carriers or local courier services, are not eligible for compensation.