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PRE-ORDER BENEFIT
What is POB?
POB means “Pre-Order Benefit” for purchase within pre-order period.
Most POBs are exclusive random photocards.
- Usually, 1 POB is included per album (1:1 album purchase)
- If you order a full set album, we provide different members without duplicates
- Each store offers different photos
- POB images may be revealed late or shown as blurred previews
- Quality may vary by store
- POB orders may be delayed because the benefits are produced separately
Krescend always includes the official POBs listed for each product.
FACECALL
What is Facecall Event?
A Video Call Event gives selected fans a chance to speak with an artist through a video call.
The call is usually held through KakaoTalk, but some stores use their own apps, such as MUUVE LINC. Please always check the official event notice.
- Only the person who applied may participate.
- A valid photo ID is required.
- Events may be individual, unit, group, or fan-sign style.
- Lucky Draw prizes linked to the event are given directly to the winner.
- Winners must check and confirm their own result after the announcement.
Krescend covers events from more than 20 official stores, including lesser-known stores that may have lower competition. We have even had customers win with just one album.
Winning is never guaranteed, but choosing the right event may give you a better chance.
SET | CHOOSE | RANDOM
What is SET | CHOOSE | RANDOM products?
These labels explain how the album version is selected.
- SET: Includes all versions in the set. Set products are already discounted, with a lower price per album.
- CHOOSE: You can select the album version you want.
- RANDOM: You will receive one random version. You may leave your preferred version when ordering, and we will do our best to send it when available.
LIMITED EDITION & STOCKS
What is Limited Edition & Limited Stocks?
“Limited Edition” means a special version produced in limited quantities. “Limited Stock” means all store has received only a limited allocation from the supplier.
These products often sell out quickly and may cost more than regular editions. Some items may be restocked later, but many sell out before the pre-order period ends. If they are not restocked, price may increase significantly.
At Krescend, limited products are usually most affordable during our Early Bird sale.
We do not increase our profit margin simply because an item is limited.
POB ONLY
What is POB ONLY option?
The POB ONLY option lets you enter a fan event while receiving only the event benefits, such as POBs or Lucky Draw gifts, without the album.
It is a helpful choice if you already own the album or want to purchase more entries to improve your chance of winning. By shipping only the benefits, we also help you save on shipping costs.
COMBINE SHIPPING
What is Combine Shipping?
"Combine Shipping" lets you group multiple orders into one shipment after paying the shipping fee once.
Orders placed before the items arrive at our warehouse in Poland can be combined, up to a total weight of 10 kg. This option helps you save on shipping costs.
Please note that your package will be shipped based on the latest estimated arrival date among the combined orders.
Často kladené otázky
13. Mohu svou objednávku zrušit?
Ano, pokud položka ještě nebyla odeslána.
Po odeslání jsou možné pouze částečné refundace (minus náklady na dopravu a balení).
2. Jak dlouho trvá, než obdržím svou objednávku?
Celková doba přípravy: přibližně 8 pracovních dnů
- Ověření objednávky: 1 den
- Příprava produktu v Koreji: 2 dny
- Mezinárodní přeprava z Koreje do Polska: 4 dny
- Kontrola na skladě v Polsku: 1 den
Po odeslání z Polska trvá konečné doručení:
- Polsko: 2–3 pracovní dny
- NL/BE/LU/FR: 3–4 pracovní dny
- ES: 4–5 pracovních dnů
- IT/PT: 5–6 pracovních dnů
3. Musím platit clo?
Ne.
Všechny dodávky do EU jsou odesílány z Polska, takže nejsou účtovány žádné další clo ani poplatky.
4. Jak mohu sledovat svou objednávku?
Jakmile váš balíček opustí náš sklad v Polsku, obdržíte e-mail s vaším InPost sledovacím číslem.
Aktualizace sledování může trvat 1–2 pracovní dny.
5. Moje objednávka je zpožděná. Co mám dělat?
Pokud vaše objednávka nedorazila do 4 dnů po odhadovaném datu doručení,
kontaktujte nás prosím.
Reklamace zpoždění podané po 4 dnech nemohou být zpracovány kvůli pravidlům kurýra.
6. My order has wrong item. What should I do?
You can keep the wrong item.
- If your order is partially wrong,
***100% REFUND ON MISSING ITEM*** - If your order is fully wrong,
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
7. My order item is missing. What should I do?
- If your order is partially missing,
***100% REFUND ON MISSING ITEM*** - If your order is fully missing,
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
8. My order is damaged. What should I do?
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
This requirement follows the policies of the manufacturer, supplier, courier, and insurance provider.
Damage is assessed according to the manufacturer’s standards. Minor scratches, small dents, wrinkles, or slight packaging damage are generally not considered defects.
This policy follows the requirements of the manufacturer, supplier, courier, and insurance provider.
10. Můj výrobek má malý škrábanec nebo problém s potiskem. Mohu dostat vrácení peněz?
Ne.
Menší nedostatky (skvrny, promáčkliny, škrábance, pomačkané balení) odpovídají globálním standardům kvality výrobce a nejsou považovány za vady.
8. Zadal(a) jsem špatnou adresu. Co se teď stane?
Pokud objednávka ještě nebyla odeslána, můžeme aktualizovat adresu.
Pokud je balíček již odeslán:
- Odmítnutí doručení nebo nesprávná adresa může vést pouze k částečné refundaci, a to po vrácení a kontrole zboží.
- Náklady na dopravu a balné nejsou vratné.
11. Nabízíte výměny?
Ne.
V žádném případě nenabízíme výměny, pouze vrácení peněz podle zásad.
12. V mém produktu chybí příloha (fotokarta, bonusový předmět). Co mám dělat?
Chybějící součásti u zapečetěných produktů jsou považovány za výrobní vady a Krescend nemůže poskytnout náhradu.
7. Jak požádat o vrácení zboží?
Náklady na zpětné zaslání hradí zákazník, pokud se nejedná o nesprávné doručení nebo vážné poškození.
14. I entered the wrong information for fan event apply. What happens now?
Krescend can provide limited support only.
Krescend will communication to event organizer however usually they do not accept exception.
1. Odkud Krescend odesílá zboží?
Všechny produkty jsou získávány a připravovány v Koreji, poté odeslány do distribučního centra Krescend ve Wrocławi v Polsku.
Po kontrole a zabalení je vaše objednávka odeslána na vaši adresu v EU.
16. I am curious about fan event announcement. Can i get help?
Yes.
Please request us with order number after announcement. We will try to track it for you.
