At KRESCEND, we value your satisfaction and trust. Our Refund & Return Policy is based on fair and transparent standards.

KRESCEND does not offer voluntary product exchanges. Instead, we provide refunds in accordance with this policy. This does not affect customers' statutory rights to repair, replacement, or other remedies for products that do not conform to the sales contract.

Return Address:
Sadowa 70, 05-802 Pruszków, Poland

1. Full Refund Eligibility

A full refund, including applicable original shipping fees, is available under the following conditions:

• The product is significantly damaged during delivery, incorrectly delivered, or has a major defect, where a refund is an appropriate remedy.

• An item becomes unavailable or cannot be fulfilled due to stock issues before shipment.

• The customer requests cancellation before the order has been dispatched from our EU fulfillment center.

Refunds for defective or incorrectly delivered products are subject to verification and applicable consumer rights.

Unboxing Video Guidelines

To help us investigate damage, missing items, or incorrect deliveries, customers are strongly encouraged to record a continuous unboxing video from the moment the sealed shipping box is opened until the product and all included components are fully shown.

Videos recorded after the package has already been opened may not provide sufficient evidence of the original condition.

KRESCEND may request additional photographs, videos, or other supporting information. The absence of an unboxing video does not automatically exclude a customer from exercising statutory consumer rights.

Outer Packaging Disclaimer

Outer packaging is intended to protect the product. Minor imperfections to external packaging that do not affect the product or constitute a lack of conformity are generally not considered product defects.

2. Customer-Initiated Returns and Partial Refunds

Change of Mind and 14-Day Right of Withdrawal

Customers may exercise their statutory right of withdrawal within 14 days of receiving their order, subject to applicable legal exceptions.

This includes requests made after the order has been dispatched from our EU fulfillment center.

For eligible withdrawals:

• The product price and applicable original standard delivery charge paid by the customer will be refunded in accordance with consumer law.

• The customer is responsible for 100% of the direct return shipping costs.

• KRESCEND does not reimburse return shipping costs for change-of-mind returns.

• Any legally permitted deduction for diminished product value may reduce the refund amount.

Customers must inform KRESCEND of their decision to withdraw within the applicable withdrawal period and return the goods within 14 days after communicating that decision.

Product Condition and Refund Deductions

Customers may inspect products as reasonably necessary to establish their nature, characteristics, and functionality.

If a returned product has been handled beyond what is reasonably necessary, KRESCEND may deduct the resulting diminished value where permitted by law.

Missing components, damage, excessive use, or other changes to the returned product may be considered when determining a legally permitted deduction.

If the product has lost its entire value due to handling beyond what is necessary, the deduction may be substantial, subject to applicable consumer law.

Customer-Related Delivery Issues

Additional costs may arise from:

• Incorrect or incomplete recipient information, including name, address, or contact details.

• Refusal to accept delivery.

• Failure to collect a parcel.

• Other delivery problems attributable to the customer.

Where legally permissible, KRESCEND may recover reasonable, documented additional shipping or handling costs directly resulting from these circumstances.

Re-delivery Requests

Where re-delivery is possible, the customer must complete the required shipping payment within 48 hours of receiving the payment link.

If payment is not received within this period, the re-delivery request may be cancelled and the order handled under the applicable refund and return provisions.

Any refund deductions will remain subject to applicable consumer law.

3. Non-Refundable Products and Exceptions

Certain products and services may be excluded from the statutory right of withdrawal where an applicable legal exception exists.

These may include:

• Individual newspapers, periodicals, or magazines, excluding subscription contracts.

• Sealed audio recordings, video recordings, or software where the seal has been removed after delivery.

• Sealed products that are unsuitable for return for health protection or hygiene reasons after the seal has been removed.

• Event-related services, including certain Facecall events, where the applicable legal requirements for exclusion of the withdrawal right have been satisfied.

• Other products or services expressly excluded from the statutory right of withdrawal by applicable law.

Limited-edition or limited-stock status alone does not automatically exclude statutory withdrawal rights.

Product Condition and Included Components

Damage caused by improper handling, missing components, or excessive use may result in legally permitted deductions from the refund.

Free gifts, promotional bonuses, and random inclusions are subject to the product description and promotional conditions communicated at the time of purchase.

Items expressly included in the purchased product or confirmed as part of the order remain subject to applicable consumer rights.

Minor Manufacturing Variations

Minor cosmetic variations that are consistent with the product description, clearly disclosed manufacturing characteristics, and applicable quality expectations may not constitute defects.

These provisions do not exclude statutory remedies for defective products or goods that do not conform to the sales contract.

4. Refund Process

Customers should contact KRESCEND through our customer service channels to initiate a return, withdrawal, or product-related claim.

For statutory withdrawals, refunds will be issued within the legally required period.

Where permitted by law, KRESCEND may withhold reimbursement until the returned goods have been received or the customer has supplied evidence of having sent them back, whichever occurs first.

Returned products may undergo a quality inspection, which KRESCEND aims to complete within 48 hours of receipt.

Any deduction for diminished product value will be assessed in accordance with applicable consumer law.

Refunds will generally be issued through the original payment method unless the customer expressly agrees to another legally permitted method without additional charges.

For verified defective, damaged, or incorrectly delivered products, KRESCEND will provide the remedies required by applicable consumer law.

5. Shipping Fee Guide

Original Shipping Fees

Shipping is a paid service. KRESCEND may partially or fully subsidize delivery costs through promotional discounts, including discounted or free shipping.

The applicable shipping charge and any discount are displayed at checkout.

For statutory withdrawals, original delivery charges will be refunded to the extent required by applicable consumer law. Shipping discounts funded by KRESCEND will not be retrospectively charged to the customer as part of a statutory withdrawal.

Free-Shipping Promotion: Country-Specific Outbound Shipping Rates

When KRESCEND offers free shipping, the customer does not pay the outbound shipping charge covered by that promotion.

The following amounts are the country-specific reference outbound shipping rates provided by KRESCEND for free-shipping orders.

Important distinction: These amounts refer to outbound delivery under a free-shipping promotion, not the cost of returning a parcel to KRESCEND.

They are not automatically charged or deducted from a customer's statutory withdrawal refund.

The actual direct return shipping cost depends on the carrier and shipping service selected by the customer.

For change-of-mind returns, the customer pays 100% of that direct return shipping cost as described below, provided this was disclosed before purchase.

Return Shipping Costs — Customer Responsibility

For customer-initiated returns due to a change of mind, the customer is responsible for 100% of the direct return shipping costs, including orders originally purchased with free or discounted shipping, provided this obligation was disclosed before purchase.

This applies to:

• Orders purchased with standard paid shipping.

• Orders purchased with discounted shipping.

• Orders qualifying for free shipping.

• Returns made under the statutory 14-day right of withdrawal.

Customers must arrange and pay for return shipping to:

Sadowa 70, 05-802 Pruszków, Poland

KRESCEND does not provide free return shipping for change-of-mind returns.

If KRESCEND provides a prepaid return label at the customer's request, the applicable return shipping cost may be charged separately or deducted from the refund with the customer's agreement, where permitted by law.

Unclaimed Parcels and Re-delivery

If a parcel is returned because the customer failed to collect it, provided an incorrect address, or refused delivery, reasonable additional shipping costs attributable to the customer may be charged where permitted by law.

For re-delivery, the customer is responsible for the applicable additional shipping charge.

Payment for re-delivery must be completed within 48 hours of receiving the payment link.

Failure to pay may result in cancellation of the re-delivery request, without affecting statutory consumer rights.

Defective or Incorrectly Delivered Products

Where a return is required due to a verified product defect, lack of conformity, or incorrect delivery attributable to KRESCEND, return shipping costs will be covered or reimbursed by KRESCEND as required by applicable law.

6. Delivery Delay Notice

All orders are shipped according to the estimated delivery information provided at the time of purchase.

Customers are encouraged to contact KRESCEND within 4 days after the estimated delivery date if their order has not arrived.

This reporting period is a recommendation intended to help KRESCEND investigate delivery issues promptly.

Failure to contact KRESCEND within 4 days does not automatically exclude the customer from claims, refunds, or other remedies available under applicable consumer law.

7. Manufacturer's Quality Disclaimer

Products may contain minor manufacturing variations, including slight print differences, small cosmetic imperfections, or minor packaging irregularities.

Where these characteristics are consistent with the product description and do not constitute a lack of conformity, they may not qualify as product defects.

However, missing components, significant manufacturing defects, and products that do not conform to the sales contract remain subject to applicable statutory consumer protections.

KRESCEND will assess such claims based on the product description, available evidence, and applicable consumer law.

Final Note

Customers are responsible for providing accurate delivery information and selecting the correct product options.

KRESCEND may recover reasonable additional costs directly resulting from customer errors where permitted by law.

This Refund & Return Policy applies together with KRESCEND's other published policies and does not limit any mandatory statutory consumer rights.

Policy updates may be made from time to time. Changes will not retroactively remove rights arising from orders placed under previously applicable terms.

By placing an order, customers acknowledge the policies made available during the purchasing process, subject to applicable consumer law.