Accessibility Statement
Krescend is committed to providing an inclusive and accessible online experience for all users, including people with disabilities. Our goal is to ensure that everyone can browse, shop, and interact with our website comfortably and independently.
We strive to follow best practices aligned with:
- Web Content Accessibility Guidelines (WCAG) 2.2 Level AA
- Americans with Disabilities Act (ADA)
- European Accessibility Act (EAA) (where applicable)
Accessibility is an ongoing effort, and we continually evaluate and improve our website to support users with diverse needs.
Accessibility Tools & Features
To help visitors customize their browsing experience, our website includes an Accessibility Menu, which can be opened by clicking the accessibility icon or pressing CTRL + X.
One-Click Accessibility Profiles
These preset profiles make quick adjustments based on common accessibility needs:
- Epileptic safe: Reduces flashing or animated content.
- Vision impaired: Increases text size, contrast, and visual clarity.
- Cognitive focus: Simplifies layout and highlights key elements.
- ADHD friendly: Lowers distractions and reduces motion on the page.
- Motor impaired: Enhances keyboard accessibility and simplifies interactions.
- Color blindness: Applies supportive color filters for clearer differentiation.
Text & Display Adjustments
Visitors can control how text and visual content appears:
- Bigger text
- Text spacing
- Line height
- Text alignment
- Bigger cursor
- Dyslexia-friendly font
- Image tooltips
- Hide images
- Pause animations
Color Adjustments
Tools that support visibility and contrast preferences:
- Invert colors
- Adjust brightness, contrast, and saturation
- Apply color filters (grayscale, red/green, blue/yellow, green/red)
Navigation & Reading Support
Features designed to help with reading and orientation:
- Reading line & reading mask
- Highlight links
- Read page (text-to-speech)
- Page structure mode
- Full keyboard navigation support
Widget Controls & Layout
Users may also customize how the Accessibility Menu itself appears:
- Large widget mode
- Multilingual menu
- Move widget (left/right)
- Hide widget
- Reset settings: Restore all accessibility preferences to default
Technical Approach
Our website is built using modern technologies that support accessibility, including:
- Semantic HTML
- WAI-ARIA attributes
- CSS for layout and visual styling
- JavaScript for interactive components
These technologies help ensure compatibility with:
- Major browsers (Chrome, Safari, Firefox, Edge)
- Assistive tools such as JAWS, NVDA, VoiceOver
- Keyboard navigation and a variety of devices
Ongoing Improvements
We regularly:
- Review content and code updates
- Conduct automated and manual accessibility tests
- Monitor accessibility guidelines and regulatory updates
- Address newly discovered accessibility issues
- Maintain an ongoing improvement plan
Accessibility is not a one-time project — it's a continuous commitment.
Limitations & Third-Party Content
Despite our efforts, some parts of the site may not be fully accessible:
- Third-party integrations (apps, embedded widgets, reviews, videos)
- User-generated content
- Legacy media or older page templates
- External services beyond our control
If you experience any barriers, we will make reasonable efforts to provide accessible alternatives upon request.
Feedback & Contact Information
We welcome your feedback on the accessibility of our website.
If you encounter an accessibility issue or have suggestions, please contact us:
Email: official@krescend.com
Phone: +48510601788
Address: Gen. Władysława Sikorskiego 26, 53-659 Wrocław, Poland
1. Where does Krescend ship from?
All products are sourced and prepared in Korea, then shipped to the Krescend fulfillment center in Wrocław, Poland.
After inspection and packaging, your order is dispatched to your EU destination.
2. How long does it take to receive my order?
Total preparation time: approximately 7 business days
- Order verification: 1 day
- Product preparation in Korea: 2 days
- Korea → Poland international shipping: ~3 days
- Poland warehouse inspection: 1 day
Once shipped from Poland, final delivery takes:
- Poland: 2–3 business days
- NL/BE/LU/FR: 3–4 business days
- ES: 4–5 business days
- IT/PT: 5–6 business days
3. Do I need to pay customs fees?
No.
All EU deliveries are shipped from Poland, so no additional customs or duties are charged.
4. How do I track my order?
Once your package leaves our Poland warehouse, you will receive an email containing your InPost tracking number.
Tracking may take 1–2 business days to update.
5. My order is delayed. What should I do?
If your order has not arrived within 4 days after the estimated delivery date,
please contact us.
Delay claims submitted after 4 days cannot be processed due to courier policies.
6. What is your refund and return policy?
Exchanges are not available.
Refunds are available under the conditions below:
✔ Full refund (including shipping)
- Cancellation before shipment
- Damaged delivery or major defect
- Misdelivery
(Unboxing video required in all applicable cases)
✔ Partial refund
- Change of mind within 14 days
- Customer-related issues (wrong address, refusal to accept, missing information)
- Re-delivery not paid within 48 hours
Krescend packaging and original shipping cost are non-refundable.
✘ Non-refundable
- Unsealed or incomplete items
- Missing unboxing video
- Minor manufacturer defects
- Free gifts/bonus items
- Newspapers, magazines, and one-time merchandise
- Custom Order items (separate policy)
7. How do I request a return?
Return shipping costs are the customer’s responsibility unless the issue is misdelivery or major damage.
8. I entered the wrong address. What happens now?
If the order has not shipped, we can update the address.
If the package is already shipped:
- Delivery refusal or wrong address may result in partial refund only, after the item is returned and inspected.
- Shipping costs and packaging are non-refundable.
9. What is Krescend packaging?
We pack all orders using our Krescend protective packaging system.
Items include:
- Protective inner packaging
- Krescend goods boxes
- Wrapping materials
- Occasional gifts
These packaging components are non-refundable.
10. My item has a small scratch or print issue. Can I get a refund?
No.
Minor imperfections (smudges, dents, scratches, wrinkled packaging) follow the manufacturer’s global quality standards and are not considered defects.
11. Do you offer exchanges?
No.
We do not offer exchanges under any circumstances only refunds as per policy.
12. My product is missing an inclusion (photocard, bonus item). What do I do?
Missing components from sealed products are considered manufacturer’s defects, and Krescend cannot provide compensation.
13. Can I cancel my order?
Yes, if the item has not shipped yet.
Once shipped, only partial refunds (minus shipping and packaging costs) are possible.
14. Are Custom Order items refundable?
No.
Custom Order follows a completely separate policy and is excluded from this FAQ.
Refunds for Custom Order items are only possible in cases of severe damage or misdelivery (with unboxing video).
15. How does the Krescend Fan Stage work?
Krescend Fan Stage is a special program where:
- Each order automatically contributes €1 to the artist’s Stage
- When the Stage goal is reached → it opens
- Fans vote on X (Twitter) to choose rewards
- Participants enter a Lucky Draw based on their purchases
(Full Fan Stage FAQ is available separately.)