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PRE-ORDER BENEFIT
What is POB?
POB means “Pre-Order Benefit” for purchase within pre-order period.
Most POBs are exclusive random photocards.
- Usually, 1 POB is included per album (1:1 album purchase)
- If you order a full set album, we provide different members without duplicates
- Each store offers different photos
- POB images may be revealed late or shown as blurred previews
- Quality may vary by store
- POB orders may be delayed because the benefits are produced separately
Krescend always includes the official POBs listed for each product.
FACECALL
What is Facecall Event?
A Video Call Event gives selected fans a chance to speak with an artist through a video call.
The call is usually held through KakaoTalk, but some stores use their own apps, such as MUUVE LINC. Please always check the official event notice.
- Only the person who applied may participate.
- A valid photo ID is required.
- Events may be individual, unit, group, or fan-sign style.
- Lucky Draw prizes linked to the event are given directly to the winner.
- Winners must check and confirm their own result after the announcement.
Krescend covers events from more than 20 official stores, including lesser-known stores that may have lower competition. We have even had customers win with just one album.
Winning is never guaranteed, but choosing the right event may give you a better chance.
SET | CHOOSE | RANDOM
What is SET | CHOOSE | RANDOM products?
These labels explain how the album version is selected.
- SET: Includes all versions in the set. Set products are already discounted, with a lower price per album.
- CHOOSE: You can select the album version you want.
- RANDOM: You will receive one random version. You may leave your preferred version when ordering, and we will do our best to send it when available.
LIMITED EDITION & STOCKS
What is Limited Edition & Limited Stocks?
“Limited Edition” means a special version produced in limited quantities. “Limited Stock” means all store has received only a limited allocation from the supplier.
These products often sell out quickly and may cost more than regular editions. Some items may be restocked later, but many sell out before the pre-order period ends. If they are not restocked, price may increase significantly.
At Krescend, limited products are usually most affordable during our Early Bird sale.
We do not increase our profit margin simply because an item is limited.
POB ONLY
What is POB ONLY option?
The POB ONLY option lets you enter a fan event while receiving only the event benefits, such as POBs or Lucky Draw gifts, without the album.
It is a helpful choice if you already own the album or want to purchase more entries to improve your chance of winning. By shipping only the benefits, we also help you save on shipping costs.
COMBINE SHIPPING
What is Combine Shipping?
"Combine Shipping" lets you group multiple orders into one shipment after paying the shipping fee once.
Orders placed before the items arrive at our warehouse in Poland can be combined, up to a total weight of 10 kg. This option helps you save on shipping costs.
Please note that your package will be shipped based on the latest estimated arrival date among the combined orders.
FAQ
1. Can I cancel my order?
Yes, If your order has not dispatched yet, you will get full refund.
If you didn't see the consent of non-refundable, you are eligible.
Non-refundable : Fan event product (e.g. facecall, fansign, lucky draw)
Limited stocks and Limited edition
Once your order dispatched from EU(Not Korea), partial refunds (deduct shipping fee) are possible.
2. How long does it take to receive my order?
16-22 business days from release date for pre-order.
Total preparation time: approx. 14-16 business days
- Order verification: 1 day
- Product preparation in Korea: 2 days
- Korea → Poland international shipping: 4 days
- Poland warehouse inspection: 1 day
Once shipped from Poland, final delivery takes:
- Poland, Czechia, Germany, Slovakia: 1–2 business days
- Austria, Belgium, France, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Slovenia, Croatia, Estonia, Italy, Romania, Sweden, Bulgaria, Finland, Ireland, Spain : 2–5 business days
- Portugal, Greece: 5–7 business days
3. Do I need to pay customs fees?
No. We never charge hidden fee.
All EU deliveries are shipped from Poland, so no additional customs or duties are charged.
4. How do I track my order?
Track my order
The courier will issue a tracking number, send via email when your order is shipped from Poland.
Tracking may take 1–2 business days to update.
For pre-orders,
- Wait for the release date, which takes from few days to over 1 month.
- After release, the order goes through inspection in Korea
- Shipping from Korea to EU
- Inspection in EU, packing
- Final dispatch.
This process usually takes around 14–16 business days, and tracking is not available during this period.
5. My order is delayed. What should I do?
Within 4 days of delivery estimation
If your order has not arrived within 4 days after the estimated delivery date, please contact us.
There might be trouble in manufacturing or dispatching schedule. We will compensate for your trouble.
6. My order has wrong item. What should I do?
You can keep the wrong item.
- If your order is partially wrong,
***100% REFUND ON MISSING ITEM*** - If your order is fully wrong,
***100% REFUND INCLUDE SHIPPING FEE*** - Additional compensation with store credit
An unboxing video might be required to process the claim.
7. My order item is missing. What should I do?
- If your order is partially missing,
***100% REFUND ON MISSING ITEM*** - If your order is fully missing,
***100% REFUND INCLUDE SHIPPING FEE*** - Additional compensation with store credit
8. My order is damaged. What should I do?
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video might be required to process the claim.
This policy follows the requirements of the manufacturer, supplier, courier, and insurance provider.
9. My item has a small scratch or print issue. Can I get a refund?
No.
Minor imperfections (smudges, dents, scratches, wrinkled packaging) follow the manufacturer’s global quality standards and are not considered defects.
10. I entered the wrong address for shipping. What happens now?
If the order has not shipped, we can update the address.
If the package is already shipped:
- By delivery refusal or wrong address may result in returned to Krescend
- After the item is returned, shipping fee should be paid once again within 2 days.
- If you refuse to pay shipping fee once again, you are not eligible for partial refund
11. Do you offer exchanges?
No.
We do not offer exchanges under any circumstances only refunds as per policy.
12. My product is missing an inclusion (photocard, bonus item). What do I do?
For bonus item is the reason why you bought. Why you paid more. Definitely we should compensate or send
Missing components from sealed products are considered manufacturer’s defects, and Krescend cannot provide compensation.
13. Where can i return?
Sadowa 70, Pruszków, 05-802, Poland
Return shipping costs are the customer’s responsibility unless the issue is misdelivery or major damage.
14. I entered the wrong information for fan event apply. What happens now?
Krescend can provide limited support only.
Krescend will communication to event organizer however usually they do not accept exception.
15. I couldn't attend fan event. Can i get a refund?
No.
Fan event products are non-refundable after the application has been submitted.
Krescend provides a proxy service for purchasing the product, submitting your application, and shipping the items you receive. We do not organize or manage the event itself.
Customers are responsible for checking their winning result, official event details, required app, schedule, ID rules, and participation instructions. Refunds are not available if you miss the event, fail to answer the call, or cannot participate due to personal, device, app, account, or network issues.
16. I am curious about fan event announcement. Can i get help?
Yes.
Please request us with order number after announcement. We will try to track it for you.
