1. Shipping Origin and Fulfillment

Orders follow our Korea-to-Europe fulfillment process. Products are prepared and initially inspected in Korea, transferred to our fulfillment center in Pruszkow, Poland, and then inspected and packed for final dispatch to the customer.

Estimated preparation time: 14–16 business days. A typical preparation process includes:

• Order verification: approximately 1 business day.
• Product preparation in Korea and first quality inspection: approximately 5 business days.
• International transport from Korea to Poland: approximately 8 business days.
• Final inspection and packing in Poland: approximately 1 business day.

These stage durations are indicative; the overall preparation estimate of 14–16 business days takes precedence. Preparation may take longer if a product requires additional inspection, is not available from the supplier as expected, or is affected by an exceptional logistics disruption. We will communicate material changes where appropriate.

2. Pre-Order Items and Manufacturer Release-Date Changes

For a pre-order, the estimated preparation period begins after the product's actual official release date, not necessarily the date on which the order was placed.

Manufacturers, music labels, or official distributors may bring forward, postpone, or otherwise change an announced release date. Such decisions are outside KRESCEND's control. If the official release date changes, the preparation and delivery estimates will be recalculated using the updated release date and actual product availability. We will make reasonable efforts to notify affected customers of material delays. Customers retain all cancellation, refund, and delivery rights provided by applicable law and our Refund & Return Policy.

3. Estimated Delivery Time

After preparation and dispatch from our Poland fulfillment center, estimated delivery takes 1–7 business days, depending on the destination. The country-specific estimated delivery time appears in the table below.

Estimated overall period for regular orders: 15–23 business days (14–16 business days of preparation plus 1–7 business days of delivery after dispatch from Poland). The actual estimate for each destination depends on the applicable delivery time shown in the table. Pre-orders begin the preparation countdown after the actual official release date.

These are estimates rather than guaranteed delivery dates, unless a binding delivery date is expressly agreed. Business days exclude weekends and relevant public holidays. Mandatory statutory delivery rights remain unaffected.

4. Shipping Rates, Co-Financing and Free-Shipping Thresholds

KRESCEND may contribute towards outbound delivery charges by offering a co-financed shipping rate or, on eligible orders, free shipping. The table shows the supplied destination rates, indicative delivery times after Poland dispatch, a separate 5 kg shipping reference rate, and the stated free-shipping thresholds. The final price and any eligible discount are confirmed at checkout.

Table notes

• Co-financed shipping: the discounted outward shipping amount shown for the listed destination under the relevant offer. Original shipping: the corresponding reference rate before that contribution. These rates are not return shipping charges.
• 5 kg shipping rate: the separate reference rate supplied for a 5 kg shipment. Shipping charges can vary according to parcel weight and the carrier's pricing rules; the checkout amount is decisive before purchase.
• Free-shipping threshold (up to 5 kg) and 100% free-shipping threshold: promotional order-value thresholds as supplied by KRESCEND. Eligibility, any differences between promotional tiers, and the applicable shipping offer must be clearly shown before the customer places an order.
• An asterisk (*) beside two thresholds means that two alternative figures were supplied without their distinguishing conditions. The applicable condition and threshold must be clarified in the store's promotional information and checkout before the offer is relied upon.
• A dash (—) means that no threshold was supplied for Poland; it does not mean that an unconditional free-shipping offer is guaranteed.
• City names in the Display name column are labels for the corresponding country; the destination address and available services are confirmed at checkout.

5. Parcels Over 5 kg and Additional Shipping Charges

Free or discounted shipping promotions may be limited to parcels weighing up to 5 kg. If the shipment weighs more than 5 kg, an additional shipping charge may apply even if the order value meets a free-shipping threshold, including a 100% free-shipping threshold. Parcel weight for shipping purposes includes the packed order and protective packaging.

Any weight-based surcharge and the total delivery price will be disclosed to the customer before order placement, where determinable. We will not collect a new charge after checkout without the customer's express agreement. If the final packed weight unexpectedly requires a different delivery price, KRESCEND will contact the customer before charging any additional amount; any unresolved difference will be handled in accordance with the agreed order terms and applicable law.

Shipping prices and promotional thresholds may be updated for future orders when carrier prices or logistics costs change. Rates already agreed in a concluded sales contract are not unilaterally increased where prohibited by law.

6. Carrier Selection for Free-Shipping Orders

For orders fulfilled under a free-shipping promotion, KRESCEND may select or change the shipping carrier before dispatch when carrier rates, network availability, or operational conditions change. Any substituted carrier will provide an appropriate delivery service for the destination, and the change will not itself create an undisclosed fee for the customer or remove an agreed delivery obligation.

Where a customer has specifically purchased a particular paid shipping service, KRESCEND will not materially substitute that service without appropriate notice and agreement where required by law.

7. Tracking and Packaging

Once an order is dispatched from Poland, tracking details will be sent to the email address provided at checkout. Tracking updates may take 1–2 business days to appear in the carrier's system.

Products undergo inspection in Korea and a further check in Poland before final packaging. We use appropriate protective packaging for products such as albums and photocards to reduce the risk of damage in transit.

8. Customs and Import Duties

Goods dispatched to customers from our Poland fulfillment center are first imported and cleared for free circulation in the European Union where applicable. For destinations within the standard EU customs territory, customers are generally not charged additional import customs duties on those already-cleared goods when they are delivered from Poland. This also applies to custom-order products where KRESCEND imports and clears the goods before dispatch.

Certain special territories or destinations with different customs or tax arrangements may require additional formalities or charges. Any applicable delivery restrictions or additional charges will be communicated before purchase.

9. Shipping Delays

Customers are encouraged to contact KRESCEND within 4 days after the estimated delivery date if their parcel has not arrived. This is a recommended reporting period to help us promptly investigate with the carrier; it is not a deadline that cancels statutory rights.

Delivery may be affected by adverse weather, customs procedures, strikes, public-authority actions, carrier disruptions, or other circumstances beyond our reasonable control. KRESCEND will take reasonable steps to investigate and resolve delivery issues. Compensation is not automatically payable for every minor delay; legal rights concerning delayed, lost, damaged, or undelivered orders remain unaffected.

10. Unclaimed Parcels and Re-Delivery

Customers are responsible for providing accurate delivery details and collecting their parcels within the carrier's designated period. If a parcel is returned because of an incorrect address, refusal of delivery, or failure to collect it, KRESCEND may recover reasonable, documented additional shipping costs attributable to the customer, where legally permissible.

If re-delivery is available, the customer must pay the applicable additional shipping fee within 48 hours of receiving the payment link. If payment is not received, the re-delivery request may be cancelled. Refunds and any lawful deductions will be handled under our Refund & Return Policy.

11. Returns and Policy Relationship

For eligible returns due to a change of mind, the customer is responsible for 100% of the direct return shipping costs, including orders originally shipped at a discounted rate or free of charge, provided this was disclosed before purchase. This is separate from original outbound delivery charges and does not affect mandatory statutory consumer rights.

For return eligibility, refund calculations, defective goods, or delivery-related claims, please refer to our Refund & Return Policy. These shipping terms are read together with our Terms of Service and the policies communicated during checkout.