Krescend Shipment Policy
Shipping Origin
All orders are prepared in Korea and then shipped to the Krescend fulfillment center in Wrocław, Poland. After final inspection and packaging, the order is dispatched to the customer.
Shipping Estimation
16-22 business days, depending on shipping country
Order Preparation Timeline
Due to the nature of K-pop product sourcing, preparation follows the stages below:
For pre-order items: processing begins only after the official release date.
- Product preparation in Korea & 1st quality inspection: 5 business days
- International shipping Korea → Europe: 8 business days
- Packing & 2nd quality inspection in Europe: 1 business day
Total estimated preparation time: approx. 14 business days
For pre-order items: processing begins only after the official release date.
- Order verification: 1 business day
- Product preparation in Korea & 1st quality inspection: 5 business days
- International shipping Korea → Europe: 8 business days
- Packing & 2nd quality inspection in Europe: 1 business day
Total estimated preparation time: approx. 15 business days
*** Order preparation time may be extended if the product does not pass our quality inspection.
Estimated Shipping Time (After EU Custom)
Once the package is shipped from our Poland warehouse, the estimated delivery time is:
1-7 business days
- Poland, Czechia, Germany, Slovakia: 1–2 business days
- Austria, Belgium, France, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Slovenia, Croatia, Estonia, Italy, Romania, Sweden, Bulgaria, Finland, Ireland, Spain : 2–5 business days
- Portugal, Greece: 5–7 business days
These times are based on business days and may vary depending on the local courier or regional conditions.
Tracking Information
A tracking number will be sent to your email once the order is dispatched from Poland. Tracking information may take 1–2 business days to update after shipment.
Packaging
All products go through an inspection process in Korea and again in our Poland warehouse before final packaging. Items such as albums and photocards are packed securely using protective materials to ensure safe delivery.
Customs & Duties
Since all orders are shipped from within the European Union (Poland) to EU destinations, no additional customs duties are charged to customers. This also applies to Custom Order items, as they are imported by Krescend before being delivered within the EU.
Shipping Delay Policy
Shipping delay claims must be submitted within 4 days after the expected delivery date. Claims submitted after 4 days cannot be processed due to courier policies.
Delays caused by events beyond our reasonable control, including but not limited to weather conditions, customs procedures, strikes, acts of public authorities, or issues attributable to carriers or local courier services, are not eligible for compensation.
Unclaimed Parcel Policy
If the parcel is not collected and is returned to us, Krescend reserves the right to deduct the return shipping cost from the refund amount. If re-shipment is requested, a new shipping fee must be paid before the order can be dispatched again.
Details are outlined in our Refund Policy.
1. Where does Krescend ship from?
All products are sourced and prepared in Korea, then shipped to the Krescend fulfillment center in Wrocław, Poland.
After inspection and packaging, your order is dispatched to your EU destination.
2. How long does it take to receive my order?
Total preparation time: approximately 7 business days
- Order verification: 1 day
- Product preparation in Korea: 2 days
- Korea → Poland international shipping: ~3 days
- Poland warehouse inspection: 1 day
Once shipped from Poland, final delivery takes:
- Poland: 2–3 business days
- NL/BE/LU/FR: 3–4 business days
- ES: 4–5 business days
- IT/PT: 5–6 business days
3. Do I need to pay customs fees?
No.
All EU deliveries are shipped from Poland, so no additional customs or duties are charged.
4. How do I track my order?
Once your package leaves our Poland warehouse, you will receive an email containing your InPost tracking number.
Tracking may take 1–2 business days to update.
5. My order is delayed. What should I do?
If your order has not arrived within 4 days after the estimated delivery date,
please contact us.
Delay claims submitted after 4 days cannot be processed due to courier policies.
6. What is your refund and return policy?
Exchanges are not available.
Refunds are available under the conditions below:
✔ Full refund (including shipping)
- Cancellation before shipment
- Damaged delivery or major defect
- Misdelivery
(Unboxing video required in all applicable cases)
✔ Partial refund
- Change of mind within 14 days
- Customer-related issues (wrong address, refusal to accept, missing information)
- Re-delivery not paid within 48 hours
Krescend packaging and original shipping cost are non-refundable.
✘ Non-refundable
- Unsealed or incomplete items
- Missing unboxing video
- Minor manufacturer defects
- Free gifts/bonus items
- Newspapers, magazines, and one-time merchandise
- Custom Order items (separate policy)
7. How do I request a return?
Return shipping costs are the customer’s responsibility unless the issue is misdelivery or major damage.
8. I entered the wrong address. What happens now?
If the order has not shipped, we can update the address.
If the package is already shipped:
- Delivery refusal or wrong address may result in partial refund only, after the item is returned and inspected.
- Shipping costs and packaging are non-refundable.
9. What is Krescend packaging?
We pack all orders using our Krescend protective packaging system.
Items include:
- Protective inner packaging
- Krescend goods boxes
- Wrapping materials
- Occasional gifts
These packaging components are non-refundable.
10. My item has a small scratch or print issue. Can I get a refund?
No.
Minor imperfections (smudges, dents, scratches, wrinkled packaging) follow the manufacturer’s global quality standards and are not considered defects.
11. Do you offer exchanges?
No.
We do not offer exchanges under any circumstances only refunds as per policy.
12. My product is missing an inclusion (photocard, bonus item). What do I do?
Missing components from sealed products are considered manufacturer’s defects, and Krescend cannot provide compensation.
13. Can I cancel my order?
Yes, if the item has not shipped yet.
Once shipped, only partial refunds (minus shipping and packaging costs) are possible.
14. Are Custom Order items refundable?
No.
Custom Order follows a completely separate policy and is excluded from this FAQ.
Refunds for Custom Order items are only possible in cases of severe damage or misdelivery (with unboxing video).
15. How does the Krescend Fan Stage work?
Krescend Fan Stage is a special program where:
- Each order automatically contributes €1 to the artist’s Stage
- When the Stage goal is reached → it opens
- Fans vote on X (Twitter) to choose rewards
- Participants enter a Lucky Draw based on their purchases
(Full Fan Stage FAQ is available separately.)