At Krescend, we value your satisfaction and trust. We operate our refund and return policy based on fair and transparent standards. We provide clear guidance on all products, and under all circumstances, we do not offer exchanges, only refunds are available.

Please note:

This Refund and Return Policy applies to regular products only.
“Custom Order” items follow a separate policy and are excluded from the terms below. Here is Custom Order Policy

Return Address : 1p. Quickwork, Generała Władysława Sikorskiego 26,  53-659, Wrocław, Poland

1. Full Refund Eligibility

A full refund, including shipping fees, is possible under the following conditions:

• You request a cancellation due to a change of mind before the product is shipped.
  

• The product is damaged during delivery, clearly misdelivered, or has a major defect (unboxing video required).
  

• In the event that an item becomes unavailable or cannot be fulfilled due to stock issues before shipment.

Unboxing Video Requirement:

• To request a refund or claim for damage, missing items, or misdelivery,
  an unboxing video must be recorded continuously from the moment the shipping box is opened in its sealed condition until the product and all components are fully shown.

  Videos recorded after the package, product seal, or protective wrapping has already been opened will not be accepted as valid evidence.
  Claims without a valid unboxing video will be rejected.

***Outer packaging is intended to protect the product itself and minor imperfections to the outer packaging are not considered defects.

2. Partial Refund Eligibility (excluding 7% restocking fee)

The following cases are eligible for a partial refund, excluding 7% of restocking fee. Return shipping costs for refund are borne by the customer:

• Change of mind within 14 days of receiving the item and the order will be partially refunded based on the condition of the returned product.
  

• Returns due to incorrect recipient information (name, address, etc.), refusal to accept the delivery, or other customer-related reasons.
  

• If re-delivery is requested, but the shipping fee is not paid within 48 hours of receiving the payment link, the order will be partially refunded based on the condition of the returned product.

Partially refunded based on the condition of the returned product:

• If the product is undamaged and all components are intact, a partial refund will be issued (excluding 7% restocking fee).

• If the product is damaged or missing components and deemed unsellable, no refund or claim will be accepted.

Refunds are processed after Krescend receives the returned product and completes a quality inspection.

3. Non-refundable Cases

The following cases are not eligible for any refund, and no exchanges will be provided under any circumstances:

• Non-refundable products : One-time items such as newspapers, magazines, lucky draw event POB products etc.

• Items that have been unsealed or are missing components.
  

• When no unboxing video is provided.
  

• When a full refund is requested despite missing components.
  

• Returns due to address errors or refusal to accept, and shipping fee is not paid within 48 hours of receiving the payment link.

• Free gifts, random bonuses, or any missing included items.
  

• Minor defects as per manufacturer standards (e.g., smudged print, wrinkled packaging, small scratches).
  

4. Refund Process

Refunds are only processed after Krescend receives the returned item and completes a quality inspection. If any damage or missing components are confirmed, the refund may be denied. 

5. Shipping Fee Guide

• For orders returned to us due to not collecting the package: Round trip shipping fee will be charged for refund or re-delivery.
• For returns or cancellations due to change of mind: Round-trip shipping fees are the customer's responsibility.
• For misdelivery, damage, or major defects: Return shipping is borne by the customer, after inspection same amount of store credit is offered.
• In case of re-delivery requests, the shipping payment must be completed within 48 hours of receiving the payment link. Otherwise, the order may be partially refunded or not refunded at all, depending on the product condition(This does not apply to unclaimed orders.)
  

6. Delivery Delay Notice

All products are shipped based on the estimated delivery date provided at the time of order. If no delay-related inquiry is received within 4 days after the estimated date, the order is excluded from eligibility for claims regarding delay compensation, refunds, or re-shipment.

7. Exclusive Lucky Draw event Notice

Products that include participation in an Exclusive Lucky Draw Event are classified as non-refundable items due to the nature of the event entry service included with the purchase.

By completing the purchase, the customer’s Lucky Draw entry is considered immediately submitted and the associated service is deemed fully provided and consumed at the time of order.

Accordingly, all orders containing Lucky Draw Event products are non-cancellable, non-returnable, and non-refundable from the moment the order is placed, regardless of the event result or winning status.

Refunds, cancellations, or exchanges will not be provided under any circumstances, including but not limited to:

• Change of mind
• Failure to win the event
• Event closure or completion
• Ordering mistakes
• Shipping delays after entry submission
• Any other customer-related reasons

By placing an order, the customer acknowledges and agrees to this policy.

8. Manufacturer’s Quality Disclaimer

Matters related to print quality, minor production irregularities, or missing components are subject to the manufacturer’s quality standards, and Krescend does not provide compensation for these issues.

Final Note

Krescend is not responsible for issues caused by customer mistakes (e.g., address errors, refusal of receipt, incorrect option selection). All policies are considered agreed upon at the time of order, and are subject to change without prior notice.

By placing an order, the customer confirms their agreement to all policies displayed on the Krescend website, including the Refund and Return Policy, which are considered accepted at the time of purchase.

Shipping Origin

All orders are prepared in Korea and then shipped to the Krescend fulfillment center in Wrocław, Poland. After final inspection and packaging, the order is dispatched to the customer.

Shipping Estimation

16-22 business days, depending on shipping country

Order Preparation Timeline

Due to the nature of K-pop product sourcing, preparation follows the stages below:

For pre-order items:  processing begins only after the official release date.

• Product preparation in Korea & 1st quality inspection: 5 business days
• International shipping Korea → Europe:  8 business days
• Packing & 2nd quality inspection in Europe: 1 business day

Total estimated preparation time: approx. 14 business days

For pre-order items:  processing begins only after the official release date.

• Order verification: 1 business day
• Product preparation in Korea & 1st quality inspection: 5 business days
• International shipping Korea → Europe:  8 business days
• Packing & 2nd quality inspection in Europe: 1 business day

Total estimated preparation time: approx. 15 business days

*** Order preparation time may be extended if the product does not pass our quality inspection.

Estimated Shipping Time (After EU Custom)

Once the package is shipped from our Poland warehouse, the estimated delivery time is:

1-7 business days

• Poland, Czechia, Germany, Slovakia: 1–2 business days
• Austria, Belgium, France, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Slovenia, Croatia, Estonia, Italy, Romania, Sweden, Bulgaria, Finland, Ireland, Spain : 2–5 business days
• Portugal, Greece: 5–7 business days

These times are based on business days and may vary depending on the local courier or regional conditions.

Tracking Information

A tracking number will be sent to your email once the order is dispatched from Poland. Tracking information may take 1–2 business days to update after shipment.

Packaging

All products go through an inspection process in Korea and again in our Poland warehouse before final packaging. Items such as albums and photocards are packed securely using protective materials to ensure safe delivery.

Customs & Duties

Since all orders are shipped from within the European Union (Poland) to EU destinations, no additional customs duties are charged to customers. This also applies to Custom Order items, as they are imported by Krescend before being delivered within the EU.

Shipping Delay Policy

Shipping delay claims must be submitted within 4 days after the expected delivery date. Claims submitted after 4 days cannot be processed due to courier policies.

Delays caused by events beyond our reasonable control, including but not limited to weather conditions, customs procedures, strikes, acts of public authorities, or issues attributable to carriers or local courier services, are not eligible for compensation.

Unclaimed Parcel Policy

If the parcel is not collected and is returned to us, Krescend reserves the right to deduct the return shipping cost from the refund amount. If re-shipment is requested, a new shipping fee must be paid before the order can be dispatched again.

Details are outlined in our Refund Policy.