Shipping costs can feel like a waste. We understand. Krescend wants to help you spend more of your budget on the products you actually love, not on avoidable delivery costs. If your cart is close to the free-shipping minimum, adding a little more may help you save on shipping.
Please note that rare extra charges may still apply depending on the exact shipping address, remote-area classification, courier rules, or delivery conditions. These charges are calculated by the courier system and are outside Krescend’s direct control. We still try our best to keep shipping clear, fair, and free from hidden fees whenever possible.
Estimate only. Group order costs may vary by Korean proxy fee, packaging weight, EMS fee, actual parcel weight, VAT rate by destination country, customs handling, domestic shipping, payment fees, and destination country.
💎 100% Refund Protection
For damaged shipping and unofficial products.
What this protection covers
1
100% refund for unofficial products.
If a product is proven to be unofficial or not an authentic official item, we provide a full refund according to our Refund Policy review process.
2
100% refund for damaged shipping.
A full refund may be available for delivery damage, clear misdelivery, or major defects when valid evidence is provided.
3
Unboxing video is required for damage, missing item, or misdelivery claims.
The video must be recorded continuously from the sealed shipping box opening until the product and all components are fully shown.
4
Cancellation or change-of-mind returns may include a 7% restocking fee.
For eligible cancellations or change-of-mind returns, the refund may be processed after excluding a 7% restocking fee. Return shipping costs may be the customer’s responsibility.
5
No exchanges are provided.
Krescend does not offer exchanges. Only refunds are available under the conditions stated in our Refund Policy.
6
Some items may be non-refundable.
Newspapers, magazines, lucky draw event POB products, unsealed items, missing-component items, and minor manufacturer-standard imperfections may not be eligible for refund.
This notice is a summary only. Full refund eligibility depends on the product type, order status, evidence provided, returned condition, inspection result, and the official Refund Policy.
💗 Free Combined Shipping
Pay shipping once! Next eligible order will be shipped together for free!
Your bias releases may arrive on different dates. Paying shipping again and again can feel like a huge waste.
Krescend truly wants to support fans as much as possible. Once you have paid shipping for an order, your next eligible order can be combined with it at no extra shipping cost. We will take care of the rest whenever combined shipping is available.
Prefer separate shipping? You can still choose to ship your orders separately.
📦 Important Shipping Notice
Release / POB schedules may change.
Please check before ordering
1
Release dates may change without prior notice.
The manufacturer, label, official vendor, or event organizer may change the release date or supply schedule without prior notice.
2
Our delivery estimate is based on the official release date.
If the official vendor changes the release date, our estimated shipping schedule may also change.
3
POB option products may take longer.
POB, lucky draw, fan event, or special benefit options may require additional time because official vendors often prepare, manufacture, allocate, or supply benefits after release.
4
Official vendors advise that the supply process may take up to approximately 3 weeks.
This vendor guidance may include release processing, POB or benefit preparation, vendor supply, and transfer before the item is ready for final dispatch.
5
We do our best to reduce the time gap.
Once products arrive through our supply process, we process orders as quickly as possible and do our best to reduce the time gap between vendor supply, warehouse handling, and final dispatch.
This notice is provided to help customers understand K-pop preorder, POB, fan event, and official vendor shipping conditions before purchase.
Album, 📚 Photobook, 🃏 Photocard, 💌 Postcard, 🗞️ Poster, 🪙 Keyrings & Badges e 📓 Stationery & Deco
ITZY "Motto" album scheduled for release on 18 May 2026, offered in multiple physical versions (Member Ver. — 5 types; Cake Clicker Keyring Ver. — 1 type; PocaAlbum Ver. — 2 types; Photobook Ver. — 3 types), each with distinct package contents such as photobooks, posters, CDs, photocards, sticker sets, keyring merchandise, QR cards, and pre-order bonus items.
Package Components
MEMBER Ver. (5 types): package/matching by member; middle-stitch photobook (member-matched); mini folding poster (member-matched); CD-R & case (member-matched); photocard (3 of 10 random); sticker set (3EA) — 1 set (member-matched). Pre-order bonuses: postcard (1 of 5 random); unit photocard (1 of 2 random).
CAKE CLICKER KEYRING Ver. (1 type): PET box; cake clicker keyring (1 of 5 random); postcard set (5EA) — 1 set; photocard (1 of 5 random); QR card + user guide. Pre-order bonus: digital photo card (1 of 5 random, 55×85 mm).
POCAALBUM Ver. (2 types): A Ver components — outer box A; mood photocard (1, version-matched); concept photocard set (10EA) — 1 set; digital QR photocard (1 of 5 random); selfie photocard (2 of 5 random); card sticker (1, version-matched). B Ver components — outer box B.
PHOTOBOOK Ver. (3 types, A/B/C): A Ver components — photobook (A Ver); folding poster; postcard; photocard (2 of 5 random); pan sticker; message memo book; CD; PVC bookmark. B Ver components — photobook (B Ver). C Ver components — photobook (C Ver). Pre-order bonuses (A/B/C common): selfie photocard (1 of 5 random); group polaroid (1 of 2 random).
Cada compra na Krescend é oficialmente refletida no ranking HANTEO ou no ranking certificado da Circle Chart, pelo que o seu apoio conta verdadeiramente para o seu artista.
Choose your POB without visiting every Korean store
European fans should be able to choose their POB too.
Most European K-pop shops only offer a few POB options, so fans often have to accept what is available instead of choosing what they really want.
Buying directly from Korea can give more choices, but it means checking multiple stores, registering accounts, adding a Korean address, and dealing with unfamiliar payment methods or bank transfer.
Krescend brings many major official Korean-store POB options together in one place, so you can compare and choose directly from our website with less stress.
FAN EVENT ACCESS
Your bias is closer than you think
Your bias is trying to meet fans in as many ways as possible.
In Korea, new fan events open almost every day. But for EU fans, they are easy to miss because they often open for only a short time and through different companies.
We created this service to genuinely support YOU. EU fans deserve real chances too, without feeling like they must buy hundreds of albums just to try.
Krescend helps you find more event opportunities in one place, so you can try your luck more wisely, with less confusion and less proxy stress.
For selected events, POB ONLY options may also be available if you only want the benefit.
LOWER FINAL COST
Designed to lower the real final price
We know it can be hard for EU fans to understand why K-pop products become so expensive in Europe.
A product may start at a lower price in Korea, but shipping, handling, VAT, customs, payment fees, and proxy or reseller margins can quickly raise the final cost.
Krescend was designed to cut unnecessary costs through stronger distribution channels and a smarter shipping structure.
Our goal is to offer one of the lowest final price options in Europe, built to beat Korea direct orders and proxy final costs after fees.
SMARTER SHIPPING
Buy more without wasting more on shipping
K-pop releases do not always arrive at the same time. Sometimes, just two days after one order, another album, POB option, POB-only benefit, or merch item opens for sale.
Normally, that means paying shipping again. And if you only wanted the benefit, paying for another full album can feel even more wasteful.
With Krescend, you can keep adding orders until your package arrives at our EU fulfillment center. Ship several orders together and pay shipping once, or choose separate shipping if you prefer.
For selected products and events, POB-only options may also be available, so you do not always need to buy the full album when you only want the benefit.
Save that extra money for something better — a concert, another release, or the merch you actually wanted.