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PRE-ORDER BENEFIT
What is POB?
POB means “Pre-Order Benefit” for purchase within pre-order period.
Most POBs are exclusive random photocards.
- Usually, 1 POB is included per album (1:1 album purchase)
- If you order a full set album, we provide different members without duplicates
- Each store offers different photos
- POB images may be revealed late or shown as blurred previews
- Quality may vary by store
- POB orders may be delayed because the benefits are produced separately
Krescend always includes the official POBs listed for each product.
FACECALL
What is Facecall Event?
A Video Call Event gives selected fans a chance to speak with an artist through a video call.
The call is usually held through KakaoTalk, but some stores use their own apps, such as MUUVE LINC. Please always check the official event notice.
- Only the person who applied may participate.
- A valid photo ID is required.
- Events may be individual, unit, group, or fan-sign style.
- Lucky Draw prizes linked to the event are given directly to the winner.
- Winners must check and confirm their own result after the announcement.
Krescend covers events from more than 20 official stores, including lesser-known stores that may have lower competition. We have even had customers win with just one album.
Winning is never guaranteed, but choosing the right event may give you a better chance.
SET | CHOOSE | RANDOM
What is SET | CHOOSE | RANDOM products?
These labels explain how the album version is selected.
- SET: Includes all versions in the set. Set products are already discounted, with a lower price per album.
- CHOOSE: You can select the album version you want.
- RANDOM: You will receive one random version. You may leave your preferred version when ordering, and we will do our best to send it when available.
LIMITED EDITION & STOCKS
What is Limited Edition & Limited Stocks?
“Limited Edition” means a special version produced in limited quantities. “Limited Stock” means all store has received only a limited allocation from the supplier.
These products often sell out quickly and may cost more than regular editions. Some items may be restocked later, but many sell out before the pre-order period ends. If they are not restocked, price may increase significantly.
At Krescend, limited products are usually most affordable during our Early Bird sale.
We do not increase our profit margin simply because an item is limited.
POB ONLY
What is POB ONLY option?
The POB ONLY option lets you enter a fan event while receiving only the event benefits, such as POBs or Lucky Draw gifts, without the album.
It is a helpful choice if you already own the album or want to purchase more entries to improve your chance of winning. By shipping only the benefits, we also help you save on shipping costs.
COMBINE SHIPPING
What is Combine Shipping?
"Combine Shipping" lets you group multiple orders into one shipment after paying the shipping fee once.
Orders placed before the items arrive at our warehouse in Poland can be combined, up to a total weight of 10 kg. This option helps you save on shipping costs.
Please note that your package will be shipped based on the latest estimated arrival date among the combined orders.
Perguntas Frequentes
13. Posso cancelar a minha encomenda?
Sim, se o artigo ainda não foi enviado.
Após o envio, só são possíveis reembolsos parciais (deduzidos os custos de envio e embalagem).
2. Quanto tempo demora a receber a minha encomenda?
Tempo total de preparação: aproximadamente 8 dias úteis
- Verificação da encomenda: 1 dia
- Preparação do produto na Coreia: 2 dias
- Envio internacional Coreia → Polónia: 4 dias
- Inspeção no armazém da Polónia: 1 dia
Após o envio da Polónia, a entrega final demora:
- Polónia: 2–3 dias úteis
- NL/BE/LU/FR: 3–4 dias úteis
- ES: 4–5 dias úteis
- IT/PT: 5–6 dias úteis
3. Preciso de pagar taxas alfandegárias?
N.º
Todas as entregas na UE são enviadas a partir da Polónia, pelo que não são cobradas taxas aduaneiras ou direitos adicionais.
4. Como posso acompanhar a minha encomenda?
Assim que a sua encomenda sair do nosso armazém na Polónia, receberá um e-mail com o seu número de rastreio InPost.
A atualização do rastreio pode demorar 1–2 dias úteis.
5. A minha encomenda está atrasada. O que devo fazer?
Se a sua encomenda não chegou até 4 dias após a data estimada de entrega,
por favor contacte-nos.
Reclamações por atraso submetidas após 4 dias não podem ser processadas devido às políticas da transportadora.
6. My order has wrong item. What should I do?
You can keep the wrong item.
- If your order is partially wrong,
***100% REFUND ON MISSING ITEM*** - If your order is fully wrong,
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
7. My order item is missing. What should I do?
- If your order is partially missing,
***100% REFUND ON MISSING ITEM*** - If your order is fully missing,
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
8. My order is damaged. What should I do?
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
This requirement follows the policies of the manufacturer, supplier, courier, and insurance provider.
Damage is assessed according to the manufacturer’s standards. Minor scratches, small dents, wrinkles, or slight packaging damage are generally not considered defects.
This policy follows the requirements of the manufacturer, supplier, courier, and insurance provider.
10. O meu artigo tem um pequeno risco ou problema de impressão. Posso obter um reembolso?
N.º
Imperfeições menores (manchas, amolgadelas, riscos, embalagem vincada) cumprem os padrões globais de qualidade do fabricante e não são consideradas defeitos.
8. Introduzi o endereço errado. O que acontece agora?
Se a encomenda ainda não foi enviada, podemos atualizar o endereço.
Se a encomenda já foi enviada:
- A recusa da entrega ou o endereço incorreto podem resultar em reembolso parcial apenas, após o artigo ser devolvido e inspecionado.
- Os custos de envio e embalagem não são reembolsáveis.
11. Oferecem trocas?
Número.
Não oferecemos trocas em nenhuma circunstância, apenas reembolsos conforme a política.
12. O meu produto está a faltar um item incluído (photocard, item bónus). O que devo fazer?
Componentes em falta em produtos selados são considerados defeitos de fabrico, e a Krescend não pode fornecer compensação.
7. Como faço para solicitar uma devolução?
Os custos de envio de devolução são da responsabilidade do cliente, a menos que o problema seja uma entrega incorreta ou um dano grave.
14. I entered the wrong information for fan event apply. What happens now?
Krescend can provide limited support only.
Krescend will communication to event organizer however usually they do not accept exception.
1. De onde é que a Krescend envia?
Todos os produtos são adquiridos e preparados na Coreia, depois enviados para o centro de distribuição Krescend em Wrocław, Polónia.
Após a inspeção e embalagem, a sua encomenda é despachada para o seu destino na UE.
16. I am curious about fan event announcement. Can i get help?
Yes.
Please request us with order number after announcement. We will try to track it for you.
