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Log in to continueHard to understand?
PRE-ORDER BENEFIT
What is POB?
POB means “Pre-Order Benefit” for purchase within pre-order period.
Most POBs are exclusive random photocards.
- Usually, 1 POB is included per album (1:1 album purchase)
- If you order a full set album, we provide different members without duplicates
- Each store offers different photos
- POB images may be revealed late or shown as blurred previews
- Quality may vary by store
- POB orders may be delayed because the benefits are produced separately
Krescend always includes the official POBs listed for each product.
FACECALL
What is Facecall Event?
A Video Call Event gives selected fans a chance to speak with an artist through a video call.
The call is usually held through KakaoTalk, but some stores use their own apps, such as MUUVE LINC. Please always check the official event notice.
- Only the person who applied may participate.
- A valid photo ID is required.
- Events may be individual, unit, group, or fan-sign style.
- Lucky Draw prizes linked to the event are given directly to the winner.
- Winners must check and confirm their own result after the announcement.
Krescend covers events from more than 20 official stores, including lesser-known stores that may have lower competition. We have even had customers win with just one album.
Winning is never guaranteed, but choosing the right event may give you a better chance.
SET | CHOOSE | RANDOM
What is SET | CHOOSE | RANDOM products?
These labels explain how the album version is selected.
- SET: Includes all versions in the set. Set products are already discounted, with a lower price per album.
- CHOOSE: You can select the album version you want.
- RANDOM: You will receive one random version. You may leave your preferred version when ordering, and we will do our best to send it when available.
LIMITED EDITION & STOCKS
What is Limited Edition & Limited Stocks?
“Limited Edition” means a special version produced in limited quantities. “Limited Stock” means all store has received only a limited allocation from the supplier.
These products often sell out quickly and may cost more than regular editions. Some items may be restocked later, but many sell out before the pre-order period ends. If they are not restocked, price may increase significantly.
At Krescend, limited products are usually most affordable during our Early Bird sale.
We do not increase our profit margin simply because an item is limited.
POB ONLY
What is POB ONLY option?
The POB ONLY option lets you enter a fan event while receiving only the event benefits, such as POBs or Lucky Draw gifts, without the album.
It is a helpful choice if you already own the album or want to purchase more entries to improve your chance of winning. By shipping only the benefits, we also help you save on shipping costs.
COMBINE SHIPPING
What is Combine Shipping?
"Combine Shipping" lets you group multiple orders into one shipment after paying the shipping fee once.
Orders placed before the items arrive at our warehouse in Poland can be combined, up to a total weight of 10 kg. This option helps you save on shipping costs.
Please note that your package will be shipped based on the latest estimated arrival date among the combined orders.
Vanliga frågor
13. Kan jag avboka min beställning?
Ja, om varan inte har skickats än.
När den väl har skickats är endast delvisa återbetalningar (minus frakt- och förpackningskostnader) möjliga.
2. Hur lång tid tar det att få min beställning?
Total förberedelsetid: ungefär 8 arbetsdagar
- Orderbekräftelse: 1 dag
- Produktförberedelse i Korea: 2 dagar
- Internationell frakt Korea → Polen: 4 dagar
- Inspektion i lager i Polen: 1 dag
När produkten har skickats från Polen tar slutleveransen:
- Polen: 2–3 arbetsdagar
- NL/BE/LU/FR: 3–4 arbetsdagar
- ES: 4–5 arbetsdagar
- IT/PT: 5–6 arbetsdagar
3. Behöver jag betala tullavgifter?
Nr.
Alla leveranser inom EU skickas från Polen, så inga extra tullar eller avgifter tillkommer.
4. Hur spårar jag min beställning?
När ditt paket lämnar vårt lager i Polen kommer du att få ett e-postmeddelande med ditt InPost-spårningsnummer.
Spårningen kan ta 1–2 arbetsdagar att uppdateras.
5. Min beställning är försenad. Vad ska jag göra?
Om din beställning inte har kommit inom 4 dagar efter det beräknade leveransdatumet,
vänligen kontakta oss.
Förseningar som anmäls efter 4 dagar kan inte behandlas på grund av budfirmans policy.
6. My order has wrong item. What should I do?
You can keep the wrong item.
- If your order is partially wrong,
***100% REFUND ON MISSING ITEM*** - If your order is fully wrong,
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
7. My order item is missing. What should I do?
- If your order is partially missing,
***100% REFUND ON MISSING ITEM*** - If your order is fully missing,
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
8. My order is damaged. What should I do?
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
This requirement follows the policies of the manufacturer, supplier, courier, and insurance provider.
Damage is assessed according to the manufacturer’s standards. Minor scratches, small dents, wrinkles, or slight packaging damage are generally not considered defects.
This policy follows the requirements of the manufacturer, supplier, courier, and insurance provider.
10. Min vara har en liten repa eller tryckfel. Kan jag få en återbetalning?
Nr.
Mindre brister (fläckar, bucklor, repor, skrynkligt förpackningsmaterial) följer tillverkarens globala kvalitetsstandarder och betraktas inte som defekter.
8. Jag angav fel adress. Vad händer nu?
Om beställningen inte har skickats kan vi uppdatera adressen.
Om paketet redan har skickats:
- Avvisande av leverans eller felaktig adress kan resultera i endast delvis återbetalning, efter att varan har returnerats och inspekterats.
- Fraktkostnader och förpackning återbetalas inte.
11. Erbjuder ni byten?
Nej.
Vi erbjuder inte byten under några omständigheter, endast återbetalningar enligt policyn.
12. Min produkt saknar en inkludering (fotokort, bonusartikel). Vad ska jag göra?
Saknade komponenter i förseglade produkter betraktas som tillverkningsfel, och Krescend kan inte erbjuda ersättning.
7. Hur begär jag en retur?
Returfraktkostnader står kunden för, om inte problemet är felaktig leverans eller allvarlig skada.
14. I entered the wrong information for fan event apply. What happens now?
Krescend can provide limited support only.
Krescend will communication to event organizer however usually they do not accept exception.
1. Varifrån skickar Krescend?
Alla produkter hämtas och förbereds i Korea, och skickas sedan till Krescend distributionscenter i Wrocław, Polen.
Efter inspektion och förpackning skickas din beställning till din destination inom EU.
16. I am curious about fan event announcement. Can i get help?
Yes.
Please request us with order number after announcement. We will try to track it for you.
