Last updated: May 16, 2026

Article 1. Purpose

This Policy sets out the rules and criteria for allocating lucky draw benefits, limited photocards, signed albums, event benefits, or other limited items provided by Korean sellers, platforms, agencies, entertainment companies, event operators, or other third parties in connection with certain K-pop products sold by Krescend, where Krescend actually receives such benefits.

This Policy applies to lucky draws and limited benefits that do not require Krescend to submit the customer’s personal information to the seller or event operator.

For video call events or other application-based events that require the submission of personal information such as the customer’s name, date of birth, contact information, messenger ID, platform ID, or identification information, Krescend’s separate Video Call Event Purchase and Application Proxy Service Terms and the relevant personal data consents shall apply.

 

---

 

Article 2. Role of Krescend

Krescend is not the organizer, official operator, agency, seller, platform, or host of any lucky draw, fansign, video call event, benefit event, or other promotional event.

Krescend sells products to customers and, where Krescend actually receives limited benefits from a seller or event operator in connection with such products, allocates those benefits to customers in accordance with this Policy and the rules stated on the relevant product page.

Krescend does not operate any separate random draw, lottery, prize promotion, giveaway, or winner-selection event for customers.

 

---

 

Article 3. Meaning of Lucky Draws Without Customer Information Submission

A lucky draw without customer information submission means a product or benefit type where Krescend does not submit the customer’s name, date of birth, contact information, messenger ID, platform ID, identification information, or other event application information to the seller or event operator.

In such cases, the customer may not be registered as an individual applicant or individual winner with the relevant seller or event operator.

Lucky draw benefits provided by the seller or event operator may be provided to Krescend based on Krescend’s order, purchase quantity, purchase timing, or the seller’s internal criteria.

Krescend can allocate such benefits to customers only if Krescend actually receives them.

 

---

 

Article 4. No Guarantee of Receipt or Provision of Benefits

Krescend does not guarantee receipt of lucky draw benefits, limited photocards, signed albums, event benefits, or other limited items.

The availability, quantity, member, design, composition, shipping schedule, changes, or omissions of benefits are determined by the relevant seller, platform, agency, entertainment company, or event operator.

Krescend may be unable to provide the relevant benefit to customers in the following cases:

1. The seller or event operator does not provide the benefit.

2. Krescend does not actually receive the benefit.

3. The seller cancels the order.

4. The seller or event operator changes the quantity of benefits.

5. The benefit is omitted or not shipped.

6. The benefit is lost or damaged before it arrives at Krescend.

7. Any other circumstance occurs that is outside Krescend’s control.

 

---

 

Article 5. Default Allocation Criteria

If Krescend actually receives a lucky draw benefit or limited event benefit that does not require customer information submission, the benefit will be allocated according to the criteria separately stated on the relevant product page.

If no separate allocation criteria are stated on the product page, the default allocation rule is as follows:

The benefit will be allocated to the customer with the highest valid purchase quantity for the relevant product or relevant benefit option.

“Valid purchase quantity” means the quantity of an order that has been paid for, has not been cancelled, refunded, or invalidated, and can be properly processed by Krescend.

The following orders or quantities may be excluded when calculating purchase quantity:

1. Failed payment orders.

2. Cancelled orders.

3. Refunded orders.

4. Partially refunded quantities.

5. Orders that cannot be properly processed due to customer information errors.

6. Orders reasonably suspected to be fraudulent.

7. Orders reasonably suspected to have been placed through multiple accounts by the same customer to bypass purchase limits.

8. Orders cancelled by Krescend or the seller.

 

---

 

Article 6. Tie-Breaking Criteria

If two or more customers have the same highest valid purchase quantity, the tie-breaking criteria stated on the product page shall apply first.

If no separate tie-breaking criteria are stated on the product page, Krescend may determine the recipient of the benefit according to the following order:

1. The customer whose payment was completed earlier.

2. The customer with the higher valid purchase quantity for the relevant event product or option.

3. The customer with no order cancellation or refund history.

4. If the same conditions continue to apply, any other objective criterion previously disclosed by Krescend.

When applying tie-breaking criteria, Krescend will not allocate benefits in an unfair or discriminatory manner.

 

---

 

Article 7. Where Multiple Benefits Are Received

If Krescend receives multiple lucky draw benefits or limited benefits in connection with the same product or event, the benefits will be allocated according to the criteria separately stated on the relevant product page.

If no separate criteria are stated on the product page, Krescend may apply one of the following methods:

1. Priority allocation to the customer with the highest valid purchase quantity.

2. Sequential allocation according to purchase quantity ranking.

3. Allocation based on objective criteria considering the number of benefits received and customer purchase quantities.

Krescend does not guarantee that customers will be able to choose the member, design, version, or composition of any benefit.

 

---

 

Article 8. Not a Random Draw Operated by Krescend

The allocation of benefits under this Policy does not mean that Krescend operates a separate random draw, lottery, prize promotion, giveaway, or winner-selection event for customers.

Krescend allocates limited benefits actually received from the seller or event operator to customers according to pre-disclosed criteria.

The purchase of a product does not guarantee receipt, winning, or allocation of any specific benefit.

 

---

 

Article 9. Distinction from Events Requiring Customer Information Submission

Video call events or other application-based events that require the submission of the customer’s name, date of birth, contact information, messenger ID, platform ID, identification information, or other personal information to a seller, platform, agency, entertainment company, or event operator are not governed solely by this Policy.

The following documents apply to such events:

1. Video Call Event Purchase and Application Proxy Service Terms.

2. Personal Data Collection and Use Consent.

3. Third-Party Personal Data Disclosure Consent.

4. International Personal Data Transfer Notice and Consent.

5. The official terms and privacy policy of the relevant seller or event operator.

For events requiring customer information submission, the customer must explicitly consent to Krescend submitting such information on the customer’s behalf.

 

---

 

Article 10. Refunds and Cancellations

Failure to receive lucky draw benefits, limited photocards, event benefits, or other limited items does not constitute grounds for order cancellation or refund, unless otherwise stated on the product page or required by applicable law.

The following reasons generally do not constitute grounds for a refund:

1. Failure to receive a lucky draw benefit.

2. Failure to receive a specific member benefit.

3. Failure to receive a specific design or version.

4. Difference between the benefit expected by the customer and the benefit actually provided.

5. Changes to benefit provision criteria by the seller or event operator.

6. Krescend’s failure to actually receive the benefit.

7. The customer’s failure to review the allocation criteria.

However, where a refund is required under applicable consumer protection law, such law shall prevail.

 

---

 

Article 11. Changes to This Policy

Krescend may amend this Policy for operational, legal, or event-condition-related reasons.

The amended Policy will apply from the time it is posted on the website.

However, for products or events already purchased, the conditions stated on the product page and the allocation criteria disclosed at the time of purchase shall prevail. Exceptions may apply where circumstances outside Krescend’s control arise, including changes to the seller’s or event operator’s policy, order cancellation, or non-provision of benefits.

 

---

 

Article 12. Contact

Questions regarding this Policy may be directed to:

KRESCEND Sp. z o.o.
Email: support@krescend.com
Address: 1p. Quickwork, Generała Władysława Sikorskiego 26, 53-659 Wrocław, Poland
KRS: 0001187388
NIP: 8971957963