Krescend Fan Stage FAQ
1. What is Fan Stage?
Fan Stage is Krescend’s fan participation program where supporters can help boost their favorite artist through their purchases. Once the goal amount is reached, fans vote on X (Twitter) to choose gifts, and participants have the chance to win special rewards through a Lucky Draw.
2. How can I participate?
Participation is simple:
- When you purchase a product, you are automatically added to that artist’s Fan Stage.
- Each order contributes €1 to the artist’s Stage.
3. What if my order includes products from multiple artists?
Each product is counted individually based on its artist.
Example:
- Product from Artist A → €0.5 added to Artist A’s Fan Stage
- Product from Artist B → €0.5 added to Artist B’s Fan Stage
Accrual is separated by artist, regardless of how many items are in one order.
4. How is the Fan Stage goal achieved?
When fans’ accumulated contributions reach the target amount for the artist, the Fan Stage officially opens.
5. What happens when a Fan Stage opens?
Once a Stage opens:
- Krescend prepares a list of gift options by Stage tier.
- Fans vote publicly on X (Twitter) to choose their preferred gift.
6. Can anyone participate in the voting?
Yes! Since the vote takes place on X (Twitter), any fan can participate.
However, only customers who contributed to that Stage will be eligible for the Lucky Draw reward.
7. What are the “color tiers” in the gift list?
Each Fan Stage has color-based tiers that determine the type of gifts and the number of winners. Higher tiers unlock better or more valuable rewards.
8. How does the Lucky Draw work?
After the X (Twitter) voting ends, a Lucky Draw is held among all customers who participated in that Stage at least once. The number of winners varies depending on the tier. Winners are then officially announced.
9. Can I win even if I only made one purchase?
Yes! Even a single product purchase in that Stage qualifies you for the Lucky Draw.
10. Do multiple purchases increase my chances of winning?
Yes. Each purchase counts as a separate Lucky Draw entry, so additional purchases increase your chances.
11. How are the gifts delivered?
Winners will be contacted directly by Krescend. Gifts are delivered the same way as normal orders or sent digitally (depending on the reward). All results and gift details will also be posted on our website.
1. Where does Krescend ship from?
All products are sourced and prepared in Korea, then shipped to the Krescend fulfillment center in Wrocław, Poland.
After inspection and packaging, your order is dispatched to your EU destination.
2. How long does it take to receive my order?
Total preparation time: approximately 7 business days
- Order verification: 1 day
- Product preparation in Korea: 2 days
- Korea → Poland international shipping: ~3 days
- Poland warehouse inspection: 1 day
Once shipped from Poland, final delivery takes:
- Poland: 2–3 business days
- NL/BE/LU/FR: 3–4 business days
- ES: 4–5 business days
- IT/PT: 5–6 business days
3. Do I need to pay customs fees?
No.
All EU deliveries are shipped from Poland, so no additional customs or duties are charged.
4. How do I track my order?
Once your package leaves our Poland warehouse, you will receive an email containing your InPost tracking number.
Tracking may take 1–2 business days to update.
5. My order is delayed. What should I do?
If your order has not arrived within 4 days after the estimated delivery date,
please contact us.
Delay claims submitted after 4 days cannot be processed due to courier policies.
6. What is your refund and return policy?
Exchanges are not available.
Refunds are available under the conditions below:
✔ Full refund (including shipping)
- Cancellation before shipment
- Damaged delivery or major defect
- Misdelivery
(Unboxing video required in all applicable cases)
✔ Partial refund
- Change of mind within 14 days
- Customer-related issues (wrong address, refusal to accept, missing information)
- Re-delivery not paid within 48 hours
Krescend packaging and original shipping cost are non-refundable.
✘ Non-refundable
- Unsealed or incomplete items
- Missing unboxing video
- Minor manufacturer defects
- Free gifts/bonus items
- Newspapers, magazines, and one-time merchandise
- Custom Order items (separate policy)
7. How do I request a return?
Return shipping costs are the customer’s responsibility unless the issue is misdelivery or major damage.
8. I entered the wrong address. What happens now?
If the order has not shipped, we can update the address.
If the package is already shipped:
- Delivery refusal or wrong address may result in partial refund only, after the item is returned and inspected.
- Shipping costs and packaging are non-refundable.
9. What is Krescend packaging?
We pack all orders using our Krescend protective packaging system.
Items include:
- Protective inner packaging
- Krescend goods boxes
- Wrapping materials
- Occasional gifts
These packaging components are non-refundable.
10. My item has a small scratch or print issue. Can I get a refund?
No.
Minor imperfections (smudges, dents, scratches, wrinkled packaging) follow the manufacturer’s global quality standards and are not considered defects.
11. Do you offer exchanges?
No.
We do not offer exchanges under any circumstances only refunds as per policy.
12. My product is missing an inclusion (photocard, bonus item). What do I do?
Missing components from sealed products are considered manufacturer’s defects, and Krescend cannot provide compensation.
13. Can I cancel my order?
Yes, if the item has not shipped yet.
Once shipped, only partial refunds (minus shipping and packaging costs) are possible.
14. Are Custom Order items refundable?
No.
Custom Order follows a completely separate policy and is excluded from this FAQ.
Refunds for Custom Order items are only possible in cases of severe damage or misdelivery (with unboxing video).
15. How does the Krescend Fan Stage work?
Krescend Fan Stage is a special program where:
- Each order automatically contributes €1 to the artist’s Stage
- When the Stage goal is reached → it opens
- Fans vote on X (Twitter) to choose rewards
- Participants enter a Lucky Draw based on their purchases
(Full Fan Stage FAQ is available separately.)