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Log in to continueHard to understand?
PRE-ORDER BENEFIT
What is POB?
POB means “Pre-Order Benefit” for purchase within pre-order period.
Most POBs are exclusive random photocards.
- Usually, 1 POB is included per album (1:1 album purchase)
- If you order a full set album, we provide different members without duplicates
- Each store offers different photos
- POB images may be revealed late or shown as blurred previews
- Quality may vary by store
- POB orders may be delayed because the benefits are produced separately
Krescend always includes the official POBs listed for each product.
FACECALL
What is Facecall Event?
A Video Call Event gives selected fans a chance to speak with an artist through a video call.
The call is usually held through KakaoTalk, but some stores use their own apps, such as MUUVE LINC. Please always check the official event notice.
- Only the person who applied may participate.
- A valid photo ID is required.
- Events may be individual, unit, group, or fan-sign style.
- Lucky Draw prizes linked to the event are given directly to the winner.
- Winners must check and confirm their own result after the announcement.
Krescend covers events from more than 20 official stores, including lesser-known stores that may have lower competition. We have even had customers win with just one album.
Winning is never guaranteed, but choosing the right event may give you a better chance.
SET | CHOOSE | RANDOM
What is SET | CHOOSE | RANDOM products?
These labels explain how the album version is selected.
- SET: Includes all versions in the set. Set products are already discounted, with a lower price per album.
- CHOOSE: You can select the album version you want.
- RANDOM: You will receive one random version. You may leave your preferred version when ordering, and we will do our best to send it when available.
LIMITED EDITION & STOCKS
What is Limited Edition & Limited Stocks?
“Limited Edition” means a special version produced in limited quantities. “Limited Stock” means all store has received only a limited allocation from the supplier.
These products often sell out quickly and may cost more than regular editions. Some items may be restocked later, but many sell out before the pre-order period ends. If they are not restocked, price may increase significantly.
At Krescend, limited products are usually most affordable during our Early Bird sale.
We do not increase our profit margin simply because an item is limited.
POB ONLY
What is POB ONLY option?
The POB ONLY option lets you enter a fan event while receiving only the event benefits, such as POBs or Lucky Draw gifts, without the album.
It is a helpful choice if you already own the album or want to purchase more entries to improve your chance of winning. By shipping only the benefits, we also help you save on shipping costs.
COMBINE SHIPPING
What is Combine Shipping?
"Combine Shipping" lets you group multiple orders into one shipment after paying the shipping fee once.
Orders placed before the items arrive at our warehouse in Poland can be combined, up to a total weight of 10 kg. This option helps you save on shipping costs.
Please note that your package will be shipped based on the latest estimated arrival date among the combined orders.
KKK
13. Kas ma saan oma tellimuse tühistada?
Jah, kui ese pole veel saadetud.
Pärast saatmist on võimalikud ainult osalised tagasimaksed (v.a saatmis- ja pakendikulud).
2. Kui kaua võtab aega minu tellimuse kättesaamine?
Kogu ettevalmistusaeg: umbes 8 tööpäeva
- Tellimuse kinnitamine: 1 päev
- Toote ettevalmistus Koreas: 2 päeva
- Korea → Poola rahvusvaheline saatmine: 4 päeva
- Poola lao kontroll: 1 päev
Pärast Poolast saatmist võtab lõplik kohaletoimetamine aega:
- Poola: 2–3 tööpäeva
- NL/BE/LU/FR: 3–4 tööpäeva
- ES: 4–5 tööpäeva
- IT/PT: 5–6 tööpäeva
3. Kas mul tuleb maksta tollimakse?
Ei.
Kõik EL-i saadetised saadetakse Poolast, seega täiendavaid tollimakse ega tasusid ei lisandu.
4. Kuidas ma saan oma tellimust jälgida?
Kui teie pakk lahkub meie Poola laohoonest, saate e-kirja, mis sisaldab teie InPosti jälgimisnumbrit.
Jälgimise värskendamine võib võtta 1–2 tööpäeva.
5. Minu tellimus on hilinenud. Mida peaksin tegema?
Kui teie tellimus ei ole saabunud 4 päeva jooksul pärast eeldatavat kohaletoimetamise kuupäeva,
palun võtke meiega ühendust.
Hilinenud kaebusi, mis esitatakse pärast 4 päeva, ei saa kulleripoliitikate tõttu töödelda.
6. My order has wrong item. What should I do?
You can keep the wrong item.
- If your order is partially wrong,
***100% REFUND ON MISSING ITEM*** - If your order is fully wrong,
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
7. My order item is missing. What should I do?
- If your order is partially missing,
***100% REFUND ON MISSING ITEM*** - If your order is fully missing,
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
8. My order is damaged. What should I do?
***100% REFUND INCLUDE SHIPPING FEE***
An unboxing video is required to process the claim. Without an unboxing video, we may not be able to offer a refund.
This requirement follows the policies of the manufacturer, supplier, courier, and insurance provider.
Damage is assessed according to the manufacturer’s standards. Minor scratches, small dents, wrinkles, or slight packaging damage are generally not considered defects.
This policy follows the requirements of the manufacturer, supplier, courier, and insurance provider.
10. Minu esemel on väike kriimustus või trükiviga. Kas ma saan raha tagasi?
Ei.
Väikesed puudused (plekid, mõlgid, kriimustused, kortsus pakend) vastavad tootja ülemaailmsetele kvaliteedistandarditele ega ole defektidena käsitletavad.
8. Sisestasin vale aadressi. Mis nüüd juhtub?
Kui tellimus ei ole veel saadetud, saame aadressi uuendada.
Kui pakk on juba saadetud:
- Tarne keeldumine või vale aadress võib põhjustada ainult osalist tagasimakset, pärast eseme tagastamist ja kontrollimist.
- Saatekulud ja pakendamine ei kuulu tagastamisele.
11. Kas te pakute vahetust?
Ei.
Me ei paku mingil juhul vahetust, vaid tagastust vastavalt poliitikale.
12. Minu toote juures puudub lisand (fotokaart, boonusese). Mida ma peaksin tegema?
Seotud toodete puuduvad komponendid loetakse tootja defektideks ning Krescend ei saa pakkuda hüvitist.
7. Kuidas ma saan tagastust taotleda?
Tagastamise saatmiskulud on kliendi kanda, välja arvatud juhul, kui probleemiks on valekohale saatmine või tõsine kahjustus.
14. I entered the wrong information for fan event apply. What happens now?
Krescend can provide limited support only.
Krescend will communication to event organizer however usually they do not accept exception.
1. Kust Krescend saadetisi väljastab?
Kõik tooted hangitakse ja valmistatakse Koreas ning seejärel saadetakse Krescend täitmiskeskusesse Wrocłavis, Poolas.
Pärast kontrolli ja pakendamist saadetakse teie tellimus teie ELi sihtkohta.
16. I am curious about fan event announcement. Can i get help?
Yes.
Please request us with order number after announcement. We will try to track it for you.
